Accounts Payable Customer Service

Denise Hochstein

302-***-**** *******************@*****.*** Jacksonville, NC 28546

SUMMARY

Engaged professional with many years of diverse experience to include car and motorcycle dealerships. Versatile automotive professional with intimate knowledge of entire operation. Meticulous administrative professional able to type 60+ words per minute. SKILLS

Requisition processing

Letter writing

Supply Ordering

Office Administration

Expense Tracking

Customer Service

Appointment Scheduling

Meeting Coordination

Report Generation

Travel Arrangements

Mail distribution

Inventory purchasing

File Management

Accounts Payable

EXPERIENCE

Secretary I, Amtrak, March 2010-April 2022

Lorton, VA

Provided administrative support to the General Superintendent, OBS Auto Train, as well as assist senior management staff for the Southeast Division. Responsibilities included: pick up and distribution of mail, accurate scheduling of meetings, travel arrangements, preparation of travel authorizations, and expense reports in accordance with company policies and procedures.

Accountable for the timely, accurate processing of accounts payable through Concur. Administrative duties for On Board Services included reviewing and processing all passenger praises and complaints through CSPMI, monthly scheduling of OBS Supervisors, assisting with new hire training and trip scheduling, processing I-9 information through the Amtrak intranet, tracking sales, personnel, and FMLA processing.

General Manager, McDonald's, January 2003-October 2007 Bethesda, MD

Responsible for all aspects of restaurant management, which included daily operation of the restaurant, hiring, training, and setting growth targets and projections. Accountable for achieving growth targets and projections, ensuring the accuracy of all line items on the P&L. Developed restaurant teams committed to customer service. Strategically staffed restaurant to necessary levels of crew and management. Implemented a 3-day orientation process for new hires, as well as continuous training and development for both crew and management. Utilized individual personnel talents to optimize productivity. Accountable for compliance to all external agencies, including health department rules and regulations, OSHA laws, and all federal and state labor laws. Office Manager, Barnett Harley-Davidson, August 1998-June 2000 El Pasoq, TX

With annual sales over $30 Million, position included staffing and supervision of office personnel whose duties included:

Preparation and processing of documentation required to receive vehicle funding from financial institutions, purchasing of all inventory including verification of titles and documentation necessary for titling and registration, accounts receivable, data entry to the general ledger, titling and registration of all vehicles, registration and remittance of warranties, payroll processing, all aspects of floorplan, and all cash handling transactions.

Immediate responsibilities included accounts payable, verification and remittance of extended service agreements, co-op advertising, bank reconciliation, vehicle inventory tax filing, drug test administration, general ledger reconciliations, research, and problem-solving of customer issues. Adequate staffing and training of office personnel to ensure appropriate support to all departments within the dealership 7 days per week. Tag and Title Clerk, Hoy-Fox Automotive Market, June 1995-July 1998 El Paso, TX

Processed all documentation required to receive vehicle funding from financial institutions. Prepared reports and remitted vehicle inventory tax. Remitted payment for vehicles purchased and traded in. Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.

Performed data entry tasks to update customer accounts and maintain database records. Collaborated with other departments within the organization to ensure timely completion of paperwork.

Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.

Responsible for all aspects of floorplan, including initial flooring of vehicles, journal entries, floorplan payoffs, and inspections.

Responsible for petty cash and daily reconciliation of sales to the general ledger. Assisted in reconciliations and research for the Comptroller. EDUCATION AND TRAINING

Some College (No Degree)

Business Administration, Widener University, Chester PA ACCOMPLISHMENTS

Member of the Quarter Million Dollar Club at McDonald's for increasing same store sales by

$250,000 in 12 months.

CERTIFICATIONS

Licensed Notary Public, Onslow County, NC.

REFERENCES

References available upon request.

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