Account Manager Customer Service

MARTHA PEARSALL

********@*****.*** 615-***-**** Mount Juliet, TN 37122

Dynamic Senior Account Manager with a proven track record in client retention and relationship building. Enhanced operational efficiency through strategic account management, achieving significant growth. Adept at conflict resolution and effective communication, fostering trust and loyalty among clients while mentoring junior staff for professional development. Conflict resolution and problem solving

Adaptability and multitasking

Client retention and relationship building

Goal setting and organizational skills

Effective communication and customer rapport

Account management and customer service

B2B partnerships

Process improvement

SENIOR ACCOUNT MANAGER Thriveworks 10/2021 - Current Established and built external partner division, collaborating with VP to drive growth. Implemented new partnerships, enhancing overall business outreach. Boosted client satisfaction by resolving account issues promptly and effectively. Cultivated strong client relationships through exceptional customer service. Streamlined account management processes, increasing efficiency in high-pressure environments. Enhanced interdepartmental communication for improved problem-solving outcomes. Collaborated with marketing teams on targeted campaigns, significantly increasing lead generation. Mentored junior account managers, promoting skill development and professional growth. REGIONAL PROGRAM MANAGER Psychiatric Medical Care 01/2017 - 07/2021 Trained teams in Community Education to achieve established goals and benchmarks. Cultivated partnerships with hospitals to facilitate successful integration initiatives. Streamlined processes and implemented time-saving tools to enhance program efficiency. Developed regional strategies to foster collaboration among team members. Led cross-functional teams to ensure seamless execution of projects across the region. Monitored and evaluated key metrics to improve performance of 45-50 programs. Spearheaded process improvement initiatives, driving operational excellence within the region. Delivered impactful presentations during meetings, utilizing effective public speaking skills. DIRECTOR OF ADMISSIONS AND MARKETING Nashville Community Care and Rehab 11/2015 - 12/2016 Oversaw daily interactions within admissions and marketing departments for enhanced collaboration. Increased census through strategic internal and external marketing to key referral sources. Planned and executed community events for residents, families, and referral sources. Obtained insurance authorizations and managed new patient admission processes. Educated referral sources and families about facility services through tours and marketing events. Developed marketing initiatives leveraging referral networks to drive business growth. Analyzed demographic data to identify optimal targets and competitor offerings for effective tactics. PATIENT LIAISON American National 06/2013 - 10/2015 Professional Summary

Skills

Work History

Secured homecare referrals by marketing to key accounts and expanding outreach efforts. Established relationships with key decision makers, fostering trust and collaboration. Increased referrals in Nashville and Lebanon markets through onboarding of new referral sources. Coordinated community events to boost company visibility and community engagement. ACCOUNT MANAGER CareSouth Home Health 01/2010 - 06/2013 Secured high-value accounts through consultative selling and tailored customer solutions. Increased census in Nashville and Murfreesboro markets by 35% through strategic initiatives. Developed comprehensive sales plan targeting key referral sources to enhance outreach. Delivered impactful sales presentations to promote services effectively. Established strong relationships with key decision makers to foster collaboration. Participated in wellness talks to educate residents at skilled nursing and assisted living facilities. Acted as a community resource for elderly individuals, providing essential support. University of Mississippi Medical Center Jackson, MS 05/1992 AAS: Respiratory Care

Meredith College Raleigh, NC 05/1988

Biology

Licensed Respiratory Therapist, 1992-2016

Member National Board of Respiratory Care, 1992-2016 Education

Additional Information

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