Customer Service Rep
Resume:
Justina McDonald
PROFESSIONAL SUMMARY
Graduate of the University of the Commonwealth Caribbean
Working experience in customer service
Goal oriented individual .
Competency to successfully complete tasks under pressure
CORE COMPETENCIES
Problem solving skills
Customer service
Strategic planning
Computer literacy
Time management
Organizational Skills
PROFESSIONAL EXPERIENCE
Broadway Grand Prix (Hostess) 2025 May- Present
Hampton School for Girl 2023 Sept- May 2025
(Part- time teacher of business)
Hampton School for Girls (Graduate work experience program) 2022 Dec- Jun2023
Key roles:
Sorting and filing students’ documents
Greeting visitors
Answer phone calls and emails
Giving out cheques
Collecting documents
Entering goods and prices (accounts department)
STCL Global (Southfield St Elizabeth) 2022
(Customer service rep and tracking agent)
Key roles
Tracking loads
Taking calls from customer
Booking loads
Hampton School for Girls (Malvern St Elizabeth) 2022 May-July
Invigilator for CXC Exams
School of Excellence ( Santa Cruz St Elizabeth) 2021 August
(Secretary) Youth Service
Key roles:
Verifying students reports
Assist individuals with queries
EDUCATION
2023-2025: Bachelor of Science Degree in Business Administration(in progress), University of the Commonwealth Caribbean
2020- 2022 :Associate degree in Business Administration, University of the Commonwealth Caribbean
2015-2020: Hampton School for Girls
Passed 6 CXC Subjects – Information technology, Mathematics, English A, Spanish, Principle of Accounts, Economics
Voluntary Activities and extra curricular activities
Community service at Malvern Branch Library (2020)
Active member of the Hampton school bible club (2015-2020)
Treasurer of the Hampton school Spanish Club (2018-2020)
Active member of the Hampton school Red Cross Club
Leadership Experience:
2019-2020- Sub- Prefect, Hampton School
Interests
Reading, Foreign language, Writing, Travel
REFERENCES
Kenvoy Groves
(YEO) Raphael Lewis (JP)
Malvern District Malvern District
Malvern P.O. Malvern P.O.
ST. Elizabeth St. Elizabeth
2005 Greens Blvd
Myrtle Beach, SC 29577
**********@*****.***
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