Behavioral Health Technician
Resume:
MELANIE JOHNSON
DETAILS
***********@*****.***
SKILLS
Social Work
Communication Skills
Conflict Resolution
Safety Principles
Confident and
Emotionally Stable
Ethics
Hard Work and
Dedication
Leadership
Complaint Resolution
Patient Observation
Crisis Handling
Conflict De-Escalation
Patient Assessment
Substance Abuse
Counseling
Active Listening
LANGUAGES
English
PROFILE
Behavioral Health Technician skilled in patient assessment, therapeutic interventions, and crisis management. Demonstrates analytical approach to understanding patient needs and developing tailored care plans. Possesses strong observational skills and deep understanding of behavioral health principles. Expertise in supporting diverse patient populations and ensuring effective communication. Dedicated to role of Behavioral Health Technician by leveraging critical patient care and observational skills. EMPLOYMENT HISTORY
SALES REPRESENTATIVE at Zan McBride State Farm, Fayetteville January 2024 — Present
● Identify opportunities for cross-selling additional products and services.
● Generate new sales leads through cold calling and networking activities.
● Maintain accurate records of all sales and prospecting activities.
● Perform regular follow-ups with prospects to close deals in a timely manner. SERVICE REPRESENTATIVE at GEICO, Government Employees Insurance, MACON
June 2021 — December 2023
● Engaged customers and provided a high level of service by carefully explaining details about documents
● Serviced existing portfolios, assisting members with coverage questions, and accurately processing policy endorsements
● Responded to customer inquiries and problems to promote great service
● Handled 900+ calls per week, exceeding the required calls per day
● Made Chairman's Club by exceeding the required metrics of 80% in excellent surveys and 15% in referrals.
BEHAVIORAL HEALTH TECHNICIAN at GA ADDICTION TREATMENT CENTER, PEACHTREE CITY
July 2019 — September 2021
● Maintained accurate records of client interactions and progress toward recovery goals by HIPAA regulations
● Organized recreational activities for clients which promote healthy lifestyles while also providing an enjoyable experience
● Ensured all safety measures were followed, including proper storage of medications and documentation of incidents
● Adhered to ethical standards set forth by professional organizations when interacting with patients or colleagues within the workplace setting ASSISTANT MANAGER at Family Dollar, Riverdale
December 2017 — December 2018
Tracked inventory levels and placed orders when necessary to maintain adequate stock levels Assisted in developing marketing campaigns aimed at increasing brand recognition Exercised mature judgment and made independent decisions in accordance with established policies, rules, and procedures Maintained positive working relationships with fellow staff and management. CATERER at Mel's Catering, Macon
July 2010 — July 2025
● Customized menus and managed food preparation for special events
● Maintained high standards of food quality and presentation while catering events.
● Ensured that all health regulations were followed during the preparation and serving of food at catered events.
● Implemented creative ideas to enhance the appearance of buffets and other food displays.
● Kept detailed records of orders placed and payments received from clients.
● Prepared ingredients and cooked meals according to established recipes. EDUCATION
MASTER OF SOCIAL WORK, Capella University, Minneapolis August 2023 — Present
Currently pursuing a Master of Social Work degree. Bachelor of Science, Clayton State University, Morrow August 2019 — July 2023
Received Bachelor of Science Degree in Sociology with a Business Minor ORGANIZATION
Lambda Kappa Mu Sorority, Inc. Alpha Tau Chapter, Atlanta June 2024 — Present
Grammateus. 2024 - Present
CERTIFICATION
RBT Certification
August 2023 — September 2023
Completed RBT 40-Hour Training
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