Pbx Operator Service Delivery
Resume:
TAMMIE REED
Pine Bluff, AR *****
870-***-**** - **********@*****.***
PROFESSIONAL SUMMARY
Dynamic professional with extensive experience as a PBX Operator at Saracen Casino, excelling in call routing and maintaining exceptional telephone etiquette. Proven ability to enhance interdepartmental communication and mentor new staff, ensuring high-quality service delivery. Strong verbal communication skills and a commitment to professionalism drive successful outcomes in fast-paced environments. SKILLS
Strong telephone etiquette Excellent verbal communication skills Call routing Excellent phone demeanor
Computer skills Clear communication
Typing skills Greeting customers
Professional communication
WORK HISTORY
03/2025 to Current PBX Operator
Saracen Casino – Pine Bluff, AR
Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
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• Trained and mentored new PBX operations employees. Enhanced communication between departments by promptly transferring calls and providing accurate information.
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Directed incoming calls to internal personnel and departments, routing to best-qualified department.
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01/2009 to Current Small Business Co-Owner
Reed's Fish and Seafood – Pine Bluff, AR
Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
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Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
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Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
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Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
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• Expanded product offerings to meet customer demands while maintaining high quality standards.
10/2014 to 06/2020 Holistic Health Coach
Truvison Health – Pine Bluff, AR
Stayed current on industry trends, attending conferences and workshops to continuously improve expertise in holistic health coaching.
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Collaborated with fellow holistic practitioners to create a comprehensive wellness team for clients, ensuring all aspects of their health were addressed effectively.
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Improved stress management among clients by teaching mindfulness techniques and meditation practices.
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Consistently exceeded client expectations by going above-and-beyond in providing personalized attention, resources, and encouragement throughout their journey towards better health.
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05/2011 to 08/2012 Debt Collector
RMC – Pine Bluff, AR
• Collected on delinquent accounts to reduce overdue balances. Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
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Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
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Developed strong relationships with customers to foster timely payments and account resolution.
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Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
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03/2010 to 03/2011 Manager on Duty
Cato's Fashion – Pine Bluff, AR
• Trained employees in essential job functions.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
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Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
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Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
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05/2008 to 12/2008 Deputy Sheriff
Dub Brassel Detention Center – Pine Bluff, AR
Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
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Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
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Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
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Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
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Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
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Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
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08/2006 to 05/2008 Surgical Scrub Technician
Stuttgart Hospital – Stuttgart, AR
Reduced surgical errors by properly setting up and organizing surgical instruments for easy access during procedures.
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Received recognition for exceptional performance in consistently meeting or exceeding departmental goals related to patient care and teamwork.
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Enhanced patient safety by diligently following surgical protocols and maintaining a sterile environment.
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Continuously updated knowledge on new surgical techniques and equipment, enabling efficient adaptation to changes in operating room environments.
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07/1996 to 03/2006 Scrub Tech Ortho Team Leader
WRMC – Batesville, AR
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
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Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
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Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
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Established open and professional relationships with team members to achieve quick resolutions for various issues.
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Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
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Coordinated resources effectively to meet project deadlines and achieve desired results.
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Oversaw quality control measures, maintaining high standards for all project outputs.
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• Coordinated inventory supplies and equipment to maximize team productivity. Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
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EDUCATION
Some College (No Degree): Surgical Technology
Wichita Area Tech - Wichita, KS
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