Administrative Assistant Support
Resume:
Michelle M. Rojas
Bronx, NY 10469
****************@*****.***
EDUCATION
Monroe College, Bronx, NY
Bachelor of Business Administration, December 2012
Major: Health Services Administration
Associate Degree in Business Technology, August 2006
PROFESSIONAL EXPERIENCE
HonorVet Technologies
Administrative Assistant
Delivering exceptional administrative support.
Mount Sinai Health System, New York, NY
Administrative Assistant (04/2024 – Present)
- Provide comprehensive support to Heart Failure Physicians and Nurse Practitioners.
- Manage incoming calls with professionalism, directing them to the appropriate personnel and taking messages for timely delivery.
- Collect and disseminate patient referral information from affiliated physicians.
- Input data into the necessary computerized systems.
- Schedule appointments and coordinate meetings.
- Scan documentation as required.
- Perform additional tasks as needed, including managing medication refills for patients or addressing urgent matters.
MVP Healthcare, Tarrytown, NY
NYS Encounters-Operations Associate (11/2017 - 07/2023)
- Extracted and submitted data related to plan membership and encounters.
- Ensured data integrity by tracking submissions and receipts from vendor files.
- Conducted retroactive data reviews and reconciliations.
- Verified data to maintain compliance with regulatory requirements.
- Remained updated on all NYS communications, implementing necessary changes to job processes.
- Provided support to the Revenue Data Management Analyst and Leader.
- Reviewed claims for accuracy in the Facets system.
- Managed eligibility and other reports related to claims requiring resubmission for reimbursement.
- Generated alternate CIN reports using SQL and modified data in Notepad++.
Patient Engagement Specialist (02/2016 - 11/2017)
- Coordinated care for members.
- Conducted outreach to members identified in the Case Management and Little Footprints programs.
- Assisted with translation services between case managers and Spanish-speaking members.
- Interviewed members to provide effective case management services.
POM Recovery, Inc., Lindenhurst, NY
Administrative Assistant (Temporary Assignment)
Westchester Medical Center, Valhalla, NY
Patient Access Administrator (10/2014 - 03/2015)
- Conducted patient interviews.
- Generated daily consent reports for patient treatment.
- Collected and recorded patient personal data, registration details, and verified insurance information.
Riverdale Gastroenterology Consultants, Bronx, NY
Medical Administrative Assistant (12/2006 - 10/2014)
- Supported various physicians and physician assistants.
- Managed front desk operations.
- Handled computerized scheduling, referrals, and medical insurance records management.
- Acted as a liaison among patients, physicians, and administrative and laboratory staff.
COMPUTER SKILLS
Proficient in Microsoft Office Suite, Prime Suite EMR, ePACES, Care Radius, Macess, Facets, SQL Server, Notepad++, Encounter Plus, Administrack, Spyder, and Epic
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