Customer Service Representative
Resume:
Dicrecha Farmer
Wilson, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Cencora
October 2024 to January 2025
My role included data entry and application processing, as well as providing compassionate and professional customer service. This role required me to use skillful with verbal and written communication with patients and medical providers.
Customer Service Representative
CHCS Services
October 2022 to September 2023
Provide friendly and informative customer service to long term care insurance customers. Utilizing multiple screens and systems simultaneously. Sales Associate
Conn's Home Plus-Rocky Mount, NC
May 2022 to October 2022
Knowledgeable sales associate with concentration on furniture and appliances. Business Development Representative
North State Consulting-Wilson, NC
February 2021 to June 2021
Cold called decision makers for pharmaceutical companies to book time for demonstrations about their services.
Customer Service Representative
QVC-Wilson, NC
September 2020 to January 2021
Provide quick, friendly, and accurate service to a variety of customer related issues. Customer Service Representative
KellyConnect-Wilson, NC
October 2019 to July 2020
Providing dependable technical support while using my soft skills to guide customers and engage in positive and helpful interactions.
Customer Service Agent
Alorica- Rocky Mount
October 2017 to December 2017
Accessed and utilized multiple software systems simultaneously.
• Consulted directly with customers and provided prompt and helpful customer service.
• Deescalated calls.
Education
High School Diploma
James B. Hunt High School - Wilson, NC
Skills
• Technical Support
• CRM Software
• Operating systems
• Marketing
• Upselling
• Account Management
• Sales
• Documentation review
• Order entry
• Pharmaceutical sales
• Medical terminology
• Negotiation
• Customer support
• Leadership
• Microsoft Office
• Medicare
• Cold Calling
• Organizational skills
• Analysis skills
• Conflict management
• Lead generation
• Inside sales
• Customer service
• Data entry
• Salesforce
• Customer relationship management
• Telemarketing
• B2B Sales
• Business Development
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