Manager Business Field Services

DERWIN S PALAROAN

530-***-**** • PO Box **** Minden, NV 89423 • ******@***.***

OVERVIEW

My accumulation of success in the past has been a result of self-motivation, dedication, and a methodical approach to consistently excelling completed projects on time. Maintaining a high work standard, I have been recognized as a team player who is a telecommunications professional seeking opportunities to contribute and grow with a progressive and exceptional organization. Usage of strong leadership skills assist me to efficiently troubleshoot and effectively resolve issues while exceeding and achieving challenging tasks and objectives.

EMPLOYMENT EXPERIENCE

Manager-Business Field Services-April 2024-Present

Oversees the strategic direction, operational management, and performance optimization of field service teams to ensure exceptional customer service and operational efficiency, while directing end-to-end service delivery and assurance for complex transport and managed services solutions and maintaining network quality on a 24/7 basis across a multi-state organization.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

Service Delivery and Solutions: Oversee service delivery and solutions including Ethernet, 911 applications, client network integrations, network security, managed services, fiber and copper transport, broadband aggregation services, 5G & cellular solutions, AT&T Digital Network and fixed wireless.

Operational Management and Issue Resolution: Manage network maintenance and operations, resolve complex issues, perform root cause analysis, and implement network changes from the central office to customer premises.

Collaboration and Innovation: Coordinate with peers in various departments to enhance customer experience, drive revenue growth, create operational efficiencies, and innovate processes tailored to local markets.

Leadership and Team Management: Provide strategic direction, ensure execution, manage contractors and vendors, and lead network restoration efforts following natural disasters, while overseeing a large multi-state organization and supervising managers and staff.

Compliance and Financial Oversight: Ensure compliance with company policies, regulatory requirements, and environmental laws, manage financial and operational targets, and work with Labor Relations to meet labor contract obligations and maintain a harmonious union relationship.

Network Technical Specialist-October 2023—April 2024

Perform in-depth network troubleshooting using advanced tools. Diagnose and resolve issues rapidly.

Collaborate with cross-functional teams to plan and execute network upgrades and migrations with mnimal downtime.

Develop and maintain detailed network documentation, diagrams, and standard operating procedures. Supported day-to-day network operations, including monitoring, maintenance, and troubleshooting of routers, switches, and wireless systems.

Coordinated with vendors and service providers to resolve connectivity and hardware issues.

Conducted network capacity planning and performance tuning to optimize resource utilization.

Perform routine inspections, preventive maintenance, and repairs on diesel and gas generators ranging from 10 kW to 750 kW capacity.

Diagnose mechanical and electrical faults using diagnostic tools and testing equipment, including multimeters.

Replace faulty components such as batteries, alternators, starters, and control modules to ensure optimal generator performance.

Test generator load bank systems and conduct operational tests to verify reliability and compliance with safety standards.

Maintain detailed service logs, maintenance schedules, and repair reports for customer records.

Collaborate with customers and engineering teams to troubleshoot and resolve complex generator issues promptly.

Network Communications Tech -JHITS—September 2022—October 2023

Confidential security clearance: have obtained or presently hold a confidential clearance granted by the United States government. Acceptance testing: performing technical testing (by using existing procedures for developing new tools or new customer applications software) and making recommendations for improvements, if necessary. Customer interface: perform as a customer contact on the day-to-day operation of affected applications. Responds to all customer trouble calls and inquiries. Installed and maintained communication systems including radios, satellite links, and fiber optic cables across multiple sites.

Conducted regular inspections and preventive maintenance to ensure equipment reliability and optimal performance.

Diagnosed and repaired faults in communication hardware and cabling, reducing downtime.

Assisted in configuring and testing communication systems using spectrum analyzers and network testers.

Collaborated with engineering and operations teams to implement system upgrades and expansions.

Special Services Technician AT&T-Carson City, Nv. --February—2019—September—2022

Installed and maintained special telecommunications circuits such as T1/E1 lines, DS3, Optical Circuits and private line services for business customers.

Conducted testing and troubleshooting of special services equipment using oscilloscopes, spectrum analyzers, and network testers.

Coordinated with engineering and customer service teams to resolve service issues promptly and efficiently.

Documented installation and maintenance procedures, service tickets, and customer interactions accurately.

Ensured compliance with safety standards and company policies during all field operations

Assisted in installation and repair of voice, data, and special services circuits.

Performed cable splicing, termination, and testing for various telecommunications lines.

Responded to service outages and customer complaints, providing timely resolution to minimize downtime.

Maintained inventory of tools and equipment and ensured proper calibration of testing devices.

Fiber Splicing/ Communications Technician, AT&T, Reno, NV — March 2007 — February 2019

Performed precise fusion splicing of single-mode and multi-mode fiber optic cables, achieving splice loss within industry standards.

Conducted OTDR (Optical Time Domain Reflectometer) and power meter testing to ensure optimal signal strength and quality.

Installed fiber optic cables underground and aerially, adhering strictly to safety protocols and company standards.

Collaborated with engineering teams to troubleshoot and resolve fiber network issues, minimizing downtime.

Maintained detailed logs of splicing activities and test results for quality assurance and reporting.

Assisted in fiber optic cable installation and maintenance projects across residential and commercial sites.

Prepared fiber cables for splicing by stripping, cleaving, and cleaning fibers with precision tools.

Supported fiber optic network upgrades and expansions, including fiber termination and connectorization

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EDUCATION

California State University of Sacramento, Sacramento, CA — August 1995 — January 1999

Bachelor of Science, Physical Education/ Pre Physical Therapy, FCC GROL License, CISCO NETWORKING ACADEMY/CCNA IN PROGRESS

Licenses & Fluency

FCC License • English & Tagalog

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