Medical Assistant Customer Service

Margaret Janeka **********@*****.***

Certified Clinical Medical Assistant 302-***-****

Dedicated Medical Support Assistant with a proven track record of providing superior assistance to medical personal for the last 20 years. Bringing forth excellent customer service skills and an understanding of the medical industry. I have 8 years' experience with Neurosurgery Medical billing ICD 10 codes, Workers' compensation cases, and scheduling surgeries. Currently perusing a Diploma in Medical Coding with Penn Foster. Experience with Microsoft Word, Intergry, Power Chart, Dhin, and Epic.

WORK EXPERIENCE:

Bayhealth Dover, De

12/2022 - Present

Greeted patients in a friendly and professional matter.

Assisted healthcare providers in examining patients and treating patients, including setting up exam rooms and preparing patients for exam.

Collected and recorded patient medical history

Perform EKG'S

Assisted with scheduling and coordinating patient appointments

Clinical calls

Prior authorizations for medications

Complete disabilities forms for patients

Travel other offices

Delaware Neurosurgical Group, Newark, De

02/2014 - 12/2022

Greeted patients in a friendly and professional matter.

Assisted healthcare providers in examining patients and treating patients, collecting and recorded patient medical history, setting up exam rooms and preparing patients for exam.

Fitted patient with DME braces

Assisted with scheduling and coordinating patient appointments

Medical coding ICD 10 for Neurosurgery

Handle all Workers comp cases and Disabilities forms for completion for all 8 surgeons.

Scheduled surgeries

Ordered medical supplies

Lead and assign daily activities of assigned medical assistant staff and adjust work schedules throughout the day as necessary.

Obtained authorizations for imagining and medications

Walmart Distribution

10/2008 – 02/2014

Rewrites Clerk – rewrite damage freight to stores.

Proctor & Gamble

01/1989 – 02/2005

Machine operator:

Operated machines that make Pampers Baby wipes

Safety Team leader

First Responder

Quality Leader

Team leader of 17 people

Kent Convalescent Center Nursing Home

06/1985 – 1/1989

Nurse Aid

Experience with assisting patients with activities of daily living, such as bathing, dressing, and eating

Experience communicating with patients, nurses, doctors, and families

Experience maintaining accurate records of patient information

Experience following safety procedures to contribute to a safe and hygienic healthcare environment

Lead nurses aid for intermediate wing

EDUCATION

SMYRNA HIGH 1985

DILOPMA

Ploytech Adult Ed

06/2013 - 06/2014

Clinical Certified Medical Assistant

NHA licenses B8R7L6H5

Penn Foster –

Medical Coding and Billing

01/2025 - present

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