Project Manager Change Management
Resume:
Michael A. Gentile
Kaya Gresia *, Kralendijk, Bonaire
*********@*******.***
PROFESSIONAL SUMMARY
Seasoned IT professional and global senior consultant with over 20 years of experience in IT management, infrastructure, and security across diverse industries. Proven ability to lead teams, manage IT operations, optimize business processes, and implement enterprise-wide solutions. Adept at vendor management, budgeting, project leadership, and change management. Looking to leverage expertise in IT strategy and operations in a management role.
EDUCATION & CERTIFICATIONS
Harvard University Online Certifications: Leadership and Management Specialization (2024), Entrepreneurship Essentials (2025) AI Essentials and Gen AI Starting May 14, 2025
Certifications: ITIL Foundation, AZ-900 Microsoft Azure Fundamentals, IT Asset Management (ITAM), Fundamentals of Change Management, Agile Scrum Framework
Clark University: PC Service & Support (2003)
Mass Bay College: Associate of Science, Information Systems Technology & Management (2002)
Languages: Native English speaker, basic Spanish
PROFESSIONAL EXPERIENCE
March and April 2025 Operations
Consulting Restaurant opening and operation improvements
IT Consulting
Global Sr. Site IT Technical Specialist
Repligen B.V., Breda (Aug 2023 – July 2024)
Reported to local IT Director and remote Infrastructure Director in a matrixed role
Managed IT operations, vendor contracts, and asset inventories, ensuring budget compliance
Led IT supply chain integration, Windows 11 migration, and SharePoint data transition
Supervised global onboarding/offboarding, IT security, and change management initiatives
Provided end-user support and implemented automation for Office 365 administration and procurement processes
Security programs used Mimecast, Sentinel One and Threatlocker
Global Helpdesk Technician II
Angio Dynamics, Amsterdam (Apr 2022 – Apr 2023)
Managed IT support across EMEA, Canada, UK, Israel, and Asia for 1400+ users
Oversaw IT budgeting, asset management, vendor negotiations, and service integration
Provided IT security, PowerShell scripting, and logistics for users and trade shows
Maintained IT office infrastructure, mobile device management, procurement, and end-user support
Global Technical Support Specialist
Kinross Gold, Den Haag (Jan 2020 – Apr 2022)
Managed IT support for operations in North & South America, Canada, Europe, and Africa
Led change management, IT asset inventory, and security implementations, and end-user support
Administered Cisco, Oracle JDE, Office 365, and ServiceNow ITIL environments
Negotiated vendor contracts, digitalized IT documentation, and facilitated security audits
Global IT & Data Analytics Support (Tier 2)
Boeing B.V., Amsterdam (Dec 2018 – Dec 2019)
Supervised IT infrastructure across Amsterdam and Brussels offices
Managed vendor relationships, IT budgeting, and asset inventory
Led onboarding, offboarding, change management, and security protocol enforcement
Provided end-user support, Microsoft Exchange administration, and AV system management
IT Consultant & Self-Employed Contractor
Various Clients & Industries (2006 – 2018)
Provided IT consulting for manufacturing, finance, medical, mining, aerospace, and law firms
Managed infrastructure upgrades, disaster recovery, server administration, and security
Led vendor management, budgeting, procurement, and service integrations
Advised on change management, IT strategy, and process automation and end user support
CORE COMPETENCIES
IT Management & Strategy
Project Leadership & Change Management
Infrastructure & Security Administration
Vendor & Contract Negotiation
Budgeting & IT Asset Management
Cloud Solutions & Office 365 Administration
ServiceNow & ITIL Framework
Global IT Operations & Compliance
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