Medical Billing High School
Resume:
Vernicia Wright
Pompano Beach, FL *****
***********@*****.***
EDUCATION
Everest University, Pompano Beach, FL, Associate in Medical Billing and Coding 05/2009
Cornerstone, High School Diploma 05/2007
WORK EXPERIENCE
Cleveland Clinic, Weston, FL - Appointment Specialist
May 2023 - Present
●Processes pre-registration for new patients, collects and verifies insurance information, and manage patient records
●Communicates effectively with patients, physicians, and other healthcare staff to ensure smooth and efficient scheduling and patient flow
●Improved patient satisfaction scores by 10% through proactive communication and improved scheduling practices
Sixt Rent A Car, Pompano Beach, FL - Traffic and Tolls Operator
August 2021 - March 2023
●Processed toll payments, resolved discrepancies, and ensured accurate billing to maintain customer satisfaction
●Trained new and existing employees on company policies, procedures, and data privacy and security
● Assisted difficult customers calmly and professionally, de-escalating situations and maintaining a positive customer experience
Broward County Public Schools, Pompano Beach, FL - Nutrition Services Worker
August 2015 – August 2021
●Operated cash register and payment processing systems accurately and efficiently
●Assisted in inventory analysis, verified production sheets, and prepared reports on inventory levels
●Demonstrated proficiency in food handling and safety practices, adhering to all relevant regulations
Skills
Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
Data Entry
Leadership
Insurance Verification and Billing
Medical Terminology
Epic EHR System
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