Medical Assistant Assistant
Resume:
Khalilah Hanzer
Lincoln, DE *****
**************@*****.***
Professional Summary
Results-driven and compassionate Registered Medical Assistant with 12 years of experience in patient
care, medical office management, and administrative roles. Proficient in EHR systems, medical records,
and medication administration. Proven track record of providing exceptional customer service and
ensuring compliance with HIPAA regulations. Possess a strong foundation in anatomy and physiology,
with a focus on delivering high-quality patient care. Seeking a challenging opportunity in a clinic or remote
setting where I can utilize my skills to support the healthcare team.
Willing to relocate: Anywhere
Work Experience
Home Health Aide
At Home Care Agency-Dover, DE
May 2025 to Present
• Assisting with Activities of Daily Living (ADLs): helping with bathing, dressing, grooming, personal
hygiene, and mobility.
• Light Housekeeping: assist with tasks like laundry, dishes, and cleaning.
• Basic Medical Support: assist with administering medication, checking vital signs, and providing
reminders for appointments.
• Meal Preparation: help with meal planning, grocery shopping, and preparing and serving meals.
• Companionship: provide emotional support, engage in conversation, and offer reassurance to the client.
• Monitoring and Reporting: monitor the client's condition, document their observations, and
communicate with other healthcare professionals.
• Transportation: assist with transportation to medical appointments or errands.
• Safety and Security: ensure a safe and secure environment for the client.
Registered Medical Assistant/Phlebotomist
Chas Medicine LLC-Lewes, DE
March 2025 to Present
• Assist the physician in providing patient care, including taking vital signs, collecting specimens, and
administering medications
• Maintain an accurate and up-to-date medical records for patients, ensuring confidentiality and
compliance with HIPAA regulations
• Schedule appointments for patients, coordinating with other healthcare providers as needed
• Performed basic laboratory tests such as blood draws, urinalysis, and EKGs
• Educate patients on proper medication usage, diet restrictions, and self-care techniques
• Administer vaccinations according to established protocols and maintain accurate immunization
records
• Respond to patient inquiries over the phone or in person regarding test results or general health
concerns
• Assist in the coordination of referrals to specialists or diagnostic imaging centers as directed by
physicians
• Support the front desk operations by greeting patients, checking them in, and verifying insurance
information
• Collaborate with insurance companies to obtain pre-authorization for certain procedures or medications
Registered Medical Assistant
NEPHROLOGY ASSOCIATES, P.A.-Lewes, DE
December 2024 to February 2025
• Taking patients to exam rooms, recording vital signs and completing EHR encounter according to visit
protocol.
• Labs – chart labs, review for critical values, notify physician as needed.
• Preparing charts for office visits – obtain pertinent medical records prior to time of visit.
• Updating patient documentation – medication list, patient phone calls, etc.
• Scheduling and administering injections (EPO, Hep B, Flu, Pneu, B12, TB testing)
• Keeping exam rooms and lab area clean, neat and well stocked.
Registered Medical Assistant
Eastern Shore Primary Care and Wellness-Salisbury, MD
November 2023 to October 2024
• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting
specimens, and administering medications
• Maintained accurate and up-to-date medical records for patients, ensuring confidentiality and
compliance with HIPAA regulations
• Prepared examination rooms by sterilizing equipment and stocking necessary supplies
• Performed basic laboratory tests such as blood draws, urinalysis, and EKGs
• Provided support during medical procedures by assisting with setup, positioning patients, and handing
instruments to physicians or surgeons
• Administered vaccinations according to established protocols and maintained accurate immunization
records
Residential House Counselor
Dove Pointe-Salisbury, MD
April 2023 to November 2023
• Assisted residents with personal hygiene tasks, including bathing, grooming, and dressing
• Provided daily care and support to residents in a residential facility
• Monitored and documented residents' vital signs and reported any changes or concerns to the nursing
staff
• Administered medications according to prescribed schedules and ensured proper documentation
• Assisted with meal planning, preparation, and feeding as needed
• Demonstrated empathy, patience, and understanding when interacting with residents who had
cognitive impairments or behavioral challenges
Home Health Aide
HomeWell Care Services-Georgetown, DE
March 2023 to November 2023
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and
well-being
• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and
monitoring fluid intake of patients as required by their health conditions
• Demonstrated empathy while supporting individuals coping with chronic illnesses or end-of-life
situations
• Provided transportation for patients to medical appointments, therapy sessions, or social outings as
needed
• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space
for a comfortable environment
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
Home Health Care Aide
JEVS Human Services-Lincoln, DE
August 2021 to November 2023
• Provided compassionate and personalized care to elderly and disabled clients in their homes
• Assisted clients with activities of daily living, including bathing, dressing, grooming, and medication
management
• Monitored vital signs and reported any changes or concerns to healthcare professionals
• Implemented individualized care plans developed by nurses or physicians
• Ensured a safe environment for clients by identifying potential hazards and taking appropriate
measures to prevent accidents
• Supported clients with mobility assistance, transfers, and ambulation exercises as needed
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
Registered Medical Assistant II
Nemours-Milford-DE
January 2022 to January 2023
• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting
specimens, and administering medications
• Managed patient scheduling and ensured timely appointments by coordinating with patients and
healthcare providers
• Maintained accurate medical records by documenting patient information, test results, and treatment
plans in electronic health record systems
• Prepared examination rooms for procedures by sterilizing equipment, stocking supplies, and ensuring
a clean environment
• Performed basic laboratory tests such as urinalysis and blood glucose monitoring to assist in diagnosing
patients' conditions
• Administered injections and immunizations under the supervision of healthcare professionals following
established protocols
Medical Assistant
Choptank Community Health System-Federalsburg, MD
July 2020 to October 2021
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Managed patient medical records by accurately documenting information in electronic health record
systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and
professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Maintained inventory of medical supplies and equipment to ensure availability when needed
Medical Assistant
Wagner and Prigg Family Practice-Lewes, DE
December 2019 to March 2020
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Managed patient medical records by accurately documenting information in electronic health record
systems
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and
professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
Patient Care Technician (PCT)
Bayhealth-Dover-DE
July 2019 to November 2019
• Performed phlebotomy procedures to collect blood samples for laboratory testing
• Documented patient information accurately and timely in electronic medical records system
• Ensured compliance with infection control protocols during all patient interactions
• Aided in the collection of specimens (urine, stool) for laboratory analysis
• Followed established protocols when handling hazardous materials or biohazard waste
• Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors
Registered Medical Assistant
Delaware Walk In Medical-Camden, DE
July 2016 to September 2019
• Scheduled appointments for patients, coordinating with other healthcare providers as needed
• Performed basic laboratory tests such as blood draws, urinalysis, and EKGs
• Provided support during medical procedures by assisting with setup, positioning patients, and handing
instruments to physicians or surgeons
• Assisted in the coordination of referrals to specialists or diagnostic imaging centers as directed by
physicians
• Trained new medical assistants on office procedures, patient interactions, and clinical tasks
• Supported front desk operations by greeting patients, checking them in, and verifying insurance
information
Medical Assistant
Fastcare urgent care, Suboxone clinic
June 2016 to September 2019
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the
procedure itself
• Contributed to a positive work environment through effective communication with colleagues
Registered Medical Assistant
Heal Medical Group-Dover, DE
June 2013 to September 2017
• Record patient information such as vital signs, weight, and changes in medical history before each
appointment
• Clean and prepare examination rooms
• Work in the front office taking care of tasks such as answering phone calls and greeting patients as
they enter the facility
• Assist the provider and office manager in maintaining the medical inventory and placing orders for
new materials as needed
Office Manager
Liberty Tax Service DBA D&S Investment Co. LLC-Dover, DE
December 2006 to April 2015
• Facilitate and manage the preparation and review of company federal tax returns and the accurate,
timely filing of all tax forms.
• Ensure accurate, timely filing of consolidated federal, state, and local income tax returns and other
business-related filings.
• Manage members of the tax team as they prepare components of the company's US federal income
tax return and other tax documents
• Manage and mentor members of the tax team to greater levels of effectiveness and engagement
• Hired and mentored employees
• Responsible for outgoing communications
Assistant Manager, Liberty Tax Service
dba Advantage Financial Inc-Camden, DE
November 2000 to October 2006
• Access information to efficiently prepare federal, state, and franchise tax returns
• Assist team members
• Responsible for out-going communications
• Process payroll
• Process payments
Education
Associate in Science (AS)
Delaware Technical Community College-Dover, DE
September 2019 to June 2022
Vocational school in Massage Therapy
Harris School of Business-Dover Campus-Dover, DE
March 2013 to June 2014
Professional medical assistant
Harris School of Business-Dover Campus Argosy-Dover, DE
September 2012 to January 2013
Skills
• HIPAA
• Medication Administration
• Vital Signs
• Caregiving
• Triage
• EMR/EHR
• Epic
• Insurance Verification
• EKG
• Medical Scheduling
• Leadership
• Medical Terminology
• Venipuncture
• Hospital Experience
• Phlebotomy
• Patient Care
• Medical Office Experience
• Office Management
• Injections
Certifications and Licenses
CPR Certification
BLS Certification
Certified Medical Assistant
RMA
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