Support Specialist Customer Service

Casey Mercer

*****.********@*****.*** 740-***-**** Ashville, OH

SUMMARY

Seeking a Customer Support Specialist role, bringing forth strong multitasking abilities and effective communication skills honed in fast-paced settings. Trained in customer service protocols; adept at maintaining operational productivity and meeting critical deadlines. Zero years in support specialist role, yet equipped with relevant certificate and hands-on experience ensuring customer satisfaction. WORK EXPERIENCE

Loves Country Store and Travel Stop Circleville, Ohio Taco Johns. June 2024 – Present

Shift Manager

● Greet customers both in store and drive thru, take orders and suggestive selling, get customers name for order, cash out orders.

● Assemble food orders in a swift manner, help other team members where needed.

● Get store ready to open for breakfast, take stock of prep left from previous day, prep all needed for last throughout both shifts.

● Assign cash register drawers

● Keep dining room clean and presentable for customers, keep back of restaurant clean and practice all safety procedures and protocols

UPS Chillicothe, Ohio

Seasonal Driver Helper Nov 2023 - Dec 2023

• Assisted in the efficient unloading and delivery of packages to residential and commercial locations, maintaining the pace during peak seasonal demand.

• Streamlined delivery process by allowing the driver to remain with the vehicle, enhancing overall operational productivity.

• Contributed to meeting critical delivery deadlines, ensuring customer satisfaction during the high-volume holiday period.

Engineered Plastic Components Inc. Columbia Circleville, Ohio Production Associate Jul 2023 - Oct 2023

• Mastered multiple stages of the injection molding process, ensuring seamless production flow by assembling products, integrating components, and conducting quality inspections.

• Provided comprehensive training to new hires, facilitating rapid acclimatization to production protocols and procedures.

• Entrusted with coordinating break schedules, reflecting proficiency in operating diverse production lines efficiently.

Surge Staffing Circleville, Ohio

Fabricator Feb 2023 - Jul 2023

• Completed a probationary period with a subsequent transition to a full-time role, demonstrating adaptability and competency in various operational aspects of injection molding.

• Conducted cross-functional training in product assembly, component integration, and quality inspection, ensuring consistent production standards in a high-volume setting.

• Entrusted with the responsibility of providing relief for colleagues across multiple lines due to demonstrated versatility and proficiency in the workplace.

EDUCATION

Sinclair Community College Dayton, Ohio

Certificate, Customer Service Specialist Aug 2022

SKILLS

Multi-Tasking • Time Management • Adaptable • Problem Solving • Organization • Quality Production • Assemble • Written & Verbal Communication • Leadership • Customer Service • Communication • Multitasking

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