Customer Service Associate
Resume:
KEYSHO
ORTEGA
*********@*****.***
Sacramento, CA 95822
Bold Profile
Dedicated Customer Service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections.
Self-motivated and true team player. An outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing
relationships, cultivating partnerships and growing businesses. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
PROFESSIONAL SUMMARY
SKILLS
Able To Work In Team
Environment
•
Customer Retention
Strategies
•
Issue and Complaint
Resolution
•
Responding to Difficult
Customers
•
• Data Entry
Building Customer Trust and
Loyalty
•
Upbeat and Positive
Personality
•
Customer Data
Confidentiality
•
• Creative Writing
• Basic Computer Knowledge
• Active Listening
• Google Drive
Olive Garden - Darden Restaurants - Hostess
Sacramento, CA • 11/2023 - Current
Chapters Interactive - Creative Writer
04/2021 - Current
WORK HISTORY
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
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Managed reservations efficiently to accommodate
walk-in guests and reduce wait times.
•
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
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Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
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Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
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• Created impactful virtual books for app readers. Conducted thorough research before writing, ensuring accuracy and authenticity in all published works.
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• Enhanced reader engagement by developing compelling California State University -
Sacramento
Sacramento, CA • 05/2025
Bachelor of Arts: Film
Production
Sacramento City College
Sacramento, CA • 05/2021
A.A. Interdisciplinary
Studies Arts And Humanities
Natomas Charter -
Performing And Fine Arts
Academy
Sacramento, CA • 06/2019
High School Diploma
EDUCATION
• Minor in Communications
President's Highest Honors
for outstanding academic
achievement.
•
• Emphasis in Music (Vocal)
CERTIFICATIONS
CPR, AED, and First Aid for
Children, Infants, and
Adults
•
Pacific Homecare Services - Respite Care Provider
01/2021 - Current
YouTube - YouTube Content Creator
Sacramento, CA • 04/2020 - 12/2023
California Montessori Project - Teachers Assistant Elk Grove, CA • 08/2022 - 01/2023
Amazon Flex - Delivery Driver
characters and unique storylines in various literary genres.
Built a loyal readership following through consistent production of thought-provoking content on personal blog or website.
•
Explored unconventional narrative structures to create innovative stories that captivated readers and challenged traditional storytelling norms.
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Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
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• On call respite care for foster children
Established efficient workflows for video production process including scripting, filming, editing, thumbnail design, uploading, optimizing metadata.
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Developed a recognizable personal brand by establishing a consistent theme, style, and tone across all videos.
•
Demonstrated creativity and innovation by
experimenting with new video formats, styles, or topics that attracted new viewers and increased overall
channel engagement.
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Applied current editing and video tools to tell great stories.
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Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
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Handed out classroom materials, like pencils, paper and crayons.
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Worked with lead teacher to monitor class schedule and take attendance.
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Oversaw students in classroom and common areas to
monitor, enforce rules and support lead teacher.
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Supported student learning objectives through
personalized and small group assistance.
•
06/2022 - 07/2022
Elevate Gymnastics Academy - Gymnastics Coach & Office Staff
06/2021 - 04/2022
Self-employed - Tutor
06/2020 - 07/2020
Azusa Pacific University's The Den - Worker
10/2019 - 12/2019
Completed on-time deliveries by choosing best and most efficient routes.
•
Operated vehicle safely in highly congested areas with no traffic violations.
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Completed rush deliveries on tight timetables to satisfy customer needs.
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Delivered packages to customer doorsteps and business offices.
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Developed lesson plans and routines for individual students to meet personal goals and abilities.
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Maintained fun-filled atmosphere with class participants while remaining professional and focused on
achievement.
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Promoted stretching, mobility work and proper form to help athletes safely build strength.
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Interacted with customers by phone, email or in-person to provide information.
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Assisted coworkers and staff members with special tasks on daily basis.
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Managed filing system, entered data and completed
other clerical tasks.
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Collaborated with students to complete homework
assignments, identify lagging skills and correct
weaknesses.
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Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
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Supported students with helpful study habits and exam strategies.
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Provided homework assistance using specific curriculum and materials.
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• Maintained work areas by cleaning and straightening for Girl Scouts Of The USA - Girl Scout
08/2008 - 06/2019
Sacramento RiverTrain - Server
12/2018 - 01/2019
maximum productivity and safety.
• Performed general housekeeping and cleaning tasks. Cooked and prepped pasta, pizza and burgers for
customers while providing friendly service.
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• Sold and advertised girl scout cookies.
Participated in group activities, taught skills to younger scouts, provided encouragement and facilitating
opportunities of interaction between younger campers.
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Assisted in developing and implementing program ideas, planned activities for troops.
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• Cultivated warm relationships with regular customers. Explained menu items and suggested appropriate options for food allergy concerns. Mostly served hot chocolate and cookies.
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Bussed and reset tables to keep dining room and work areas clean.
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Contact this candidate