Customer Service Representative

Donna Hampton

McDonough, Georgia, United States

Email: **********@*****.*** Phone: 404-***-****

LinkedIn: linkedin.com/in/donna-hampton-952883248

Professional Summary

Detail-oriented and versatile professional with extensive experience in customer service, administrative support, and recruitment. Proven ability to manage multiple tasks, ensure accuracy, and improve operational efficiency. Currently pursuing a degree in Computer Science to further enhance technical expertise.

Experience

Recruiter

Busy Bee Marketing

Jan 2023 - Present

● Perform job matches for CDL Class A truck drivers nationwide.

● Coordinate and schedule orientations and follow-ups to ensure driver placement. Customer Service Representative

VDart

Jun 2021 - Jan 2023

● Provided inbound customer care for the Department of Labor Unemployment Insurance.

● Processed unemployment claims, including account maintenance, fraud detection, and adjudications.

Property and Casualty Agent Training

Concentrix Limited Company

Mar 2021 - Apr 2021

● Completed online study to obtain Property and Casualty Licensure. Customer Service Representative

NexRep, LLC

Oct 2018 - May 2019

● Processed inbound customer service and sales calls.

● Provided extensive product knowledge to customers.

● Accurately collected customer account and billing information. General Contractor

Quality Cleaning Professionals

Jul 2018 - Present

● Provided white-glove cleaning services to Airbnb locations in the greater Atlanta area. Inbound Freight Supervisor

The Home Depot

Sep 2017 - Jun 2018

● Managed 18+ direct reports.

● Oversaw all inbound freight, including dock assignments, unloading process, and documentation.

● Prepared shift reports, documented associate time and attendance, conducted evaluations, and engaged in leadership training.

Shipping and Receiving Clerk

The Home Depot

Apr 2016 - Sep 2017

● Processed all outbound shipments.

● Accurately recorded bills of lading and shipment information.

● Coordinated with vendors, drivers, shipping team, and management to ensure successful operations.

Receiving Clerk

Hire Dynamics

Dec 2014 - Feb 2016

● Handled shipping, receiving, scanning, order picking and packing, inventory control, and quality assurance.

General Warehouse Associate

Express Employment Professionals

Aug 2015 - Apr 2016

● Scanned inbound products into inventory.

Production Assistant

Feb 2013 - Jan 2015

● Managed invoicing, filing, accounts payable/receivable, QuickBooks database management, and manufacturing/fabrication tasks.

Office Associate

SourceCorp HOV

Mar 2011 - Jan 2012

● Processed approximately 300 medical claims daily for Blue Cross Blue Shield of Georgia.

● Ensured state and federal guidelines regarding patient records confidentiality were strictly enforced.

Front Office Receptionist

MTM Property Management

Aug 2008 - Mar 2011

● Managed phone lines, rental payments, scheduling, filing, data entry, and provided administrative support.

Education

Southern New Hampshire University

Computer Science

2023 - 2025

Heald College

Business Administration

Tabernacle of Praise Bible Institute

Biblical Theology

Skills

● Accounts Payable

● Administration

● Administrative Support

● Billing

● Call Center Operations

● Clerical Tasks

● Customer Service

● Customer Support

● Data Entry

● Database Administration

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