Administrative Support Customer Service

Skyelar Scott

318-***-**** ************@*****.***

Based in Baton Rouge, LA Full-Time In-Person Work Professional Summary

Versatile and reliable professional with over five years of experience in administrative support, documentation, and customer-facing roles across healthcare, education, and community-based settings. Known for strong organizational skills, attention to detail, and a calm presence under pressure. Quick to adapt, learn new systems, and contribute meaningfully to team goals. Passionate about creating efficient workflows and offering quality service in any environment. Key Skills & Competencies

● Organizational & Time Management Skills

● Document Management & Recordkeeping

● Customer Service & Communication

● Problem Solving & Critical Thinking

● Confidentiality & Compliance (HIPAA, Policy-Driven Environments)

● Team Collaboration & Independent Work

● Microsoft Office & Google Workspace

● Adaptability in Fast-Paced Environments

● Professionalism & Strong Work Ethic

● Reliable Transportation & Punctuality

Professional Experience

Program Coordinator & Administrative Specialist

Children’s Coalition for Northeast Louisiana – Monroe, LA May 2022 – February 2024

● Managed scheduling and coordinated service delivery across multiple districts, ensuring efficient operations.

● Responded to high-volume communications and inquiries with professionalism.

● Maintained secure and accurate client records in compliance with confidentiality protocols.

● Oversaw documentation related to program outreach and compliance.

● Provided counseling support to students flagged as high-risk based on suicide assessments.

● Conducted follow-up check-ins, safety planning, and coordination with school personnel and guardians.

● Ensured all counseling interactions and risk assessments were documented according to clinical and school policy.

Provisionally Licensed Counselor & Administrative Support Finding Solace Counseling – West Monroe, LA

May 2022 – February 2024

● Conducted individual counseling sessions under supervision, supporting clients in areas of anxiety, depression, trauma, and relationship concerns.

● Developed and implemented treatment plans in collaboration with clinical supervisors.

● Maintained detailed, confidential session notes and clinical documentation.

● Handled front desk operations including appointment scheduling and documentation.

● Created and maintained digital tracking systems for service and compliance documentation.

● Collected and updated client files, supporting timely and accurate recordkeeping.w

● Provided client education and care coordination support. Mental Health Specialist

LA United Methodist Children and Family Services – Ruston, LA December 2020 – September 2022

● Delivered behavioral and therapeutic support in a high-need residential care setting.

● Monitored safety and responded to crises using trauma-informed methods.

● Maintained detailed incident reports and daily logs under strict confidentiality guidelines.

● Facilitated structured group activities and coordinated with clinical teams. Education

M.S. in Marriage and Family Therapy

University of Louisiana at Monroe — May 2023 GPA: 4.0 B.A. in Sociology (Cum Laude)

Louisiana Tech University — Nov 2020 GPA: 3.5

Certifications

● HIPAA Training & Confidentiality Practices (2022) References available upon request.

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