Customer Service Representative
Resume:
Lakierra Evans
Mesquite, TX *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Swc
Harris County Toll Road Authority-Carrollton, TX
September 2023 to January 2024
Taking payments for tolls tags
Security Officer
SRT Security-Dallas, TX
April 2023 to November 2023
At post watching cameras and patrols
Customer Service Representative
Spectrum-Irving, TX
March 2020 to November 2021
1. Answer Inbound calls
• Update Customer accounts
• Provided exceptional customer service
• Reboot routers
• Provided system updates
• Data and entry
• Wfh (work from home)
Putwall
Khols-DeSoto, TX
October 2020 to December 2020
• Created orders
• Packing and shipping
• Processing
Cashier
Jack in the box-Dallas, TX
August 2019 to March 2020
• Cashier
• Drive thru
• Overnight closer
• Pull/Drop Money
• Make food
Security Guard
Securitas-Dallas, TX
January 2018 to March 2020
• Report any suspicious activity
• Daily Patrols
• Check for break-ins
• Complete daily activity logs
• Escort contractors into the building
Call Center Representative
Iqor-Richardson, TX
March 2017 to April 2018
• Inbound calls
• Assist customers with account information
• Submit tickets for refunds
• Escalate calls to upper management
• Create new accounts
Customer Service Representative
Telvista-Dallas, TX
June 2016 to February 2018
• Create customer accounts
• Explain customer cell phone plans
• Create new cases for cell phone porting
Customer Service Representative
TELETEC-Ennis, TX
February 2016 to February 2018
• Heath insurance
• Billing and coding
• Provided overrides through Heath insurances
• Updated coverages
• Informed customers of new insurance policies
Cashier
Walmart-Garland, TX
January 2012 to December 2015
• Cashier
• Customer Service
• Deli worker
• Refunds
• Customer exchanges
• Stocking shelves
• Creating displays for new merchandise
Education
Some high school
Evlution academy - Dallas, TX
January 2011 to June 2012
Skills
• Security
• Surveillance
• Customer Service (5 years)
• Food Preparation
• Computer Operation
• Cashiering
• Food Service
• Cash Handling
• Meal Preparation
• Cleaning Experience
• Computer Skills
• English
• Typing
• Software troubleshooting
• Help Desk
• Network Support
• Customer service
• Typing
• Windows
• Cash handling
• Help desk
• Cash register
• Security
• Camp
• Upselling
• Care plans
• Communication skills
• Phone etiquette
Certifications and Licenses
Food Handler Certification
Driver's License
CNA
Assessments
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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