Customer Service Team Member

Alyssa Morales 562-***-**** ****************@*****.*** 23820 W La Salle St. Buckeye, Arizona 83526

Objective Seeking a position within a reputable and financially sound organization where I can contribute as a productive team member and effectively utilize my acquired knowledge, as well as my newfound knowledge and skill set to the fullest extent.

Experience: Sept 2017 – May 2025

Cashier/Server, Buffalo Wild Wings (Buena Park, CA)

•Able to perform tasks quickly and efficiently when given the necessary tools.

•Able to work in fast paced when comfortable and getting the hang of things or given enough useful information

•Maintained high standards of customer service during high-volume, and fast paced operations.

•Communicate clear and positively with coworkers and management.

•Mastered point of service (POS) computer system for automated order taking.

•Handled currency and credit transactions quickly and accurately.

•Train and coached new oncoming team members on the register and dining floor.

•Provide excellent customer service that is quick, easy, informative and personalized on the register and phone.

•Assisting customers with the knowledge of the menu and any questions about any allergens, if any.

Education

2012-2016

La Mirada High School

-280 hours in volunteered classroom experience

-2 years in the APPLE ACADEMY

-Volunteered in student teaching at Eastwood & La Pluma Elementary from the APPLE ACADEMY

2016 -2021

Cerritos Community College, Norwalk, CA

2021-Present

Cypress Community College

-Associate’s degree in psychology, Expected associate’s degree (January, 2025)

Skills

•Certified Trainer

•Leadership Skills

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