Customer Service Security Guard

Shahid Rafique

Nationality: Pakistani Phone number: +92-309******* (Mobile) Email address:

*************@*****.***

Address: House No. 54, Street No. 9a, Maqbool Street, Mohalla Barkat Town, Shahdara, Lahore, Pakistan (Home)

I am an excited person looking to start a new job. I like to work with different people and enjoy meeting new friends. I learn things quickly and can do many different tasks. I always want to help and find good solutions to problems. My goal is to make a positive impact and help my team do well in our work. MATRICULATION IN SCIENCE (2003 - 2004) BISE Lahore 2005 – 2013

SOFTWARE CDS SALE MARKETING

Advised customers on software choices based on their needs. Provided installation support, troubleshooting, and updates to ensure smooth usage. Built strong customer relationships to encourage repeat business and delivered clear explanations of software features to assist decision-making. 2013 – 2015

SALT AND PAPER HOTELING MANAGEMENT

Oversaw daily hotel operations, ensuring excellent guest experiences. Collected guest feedback to improve services and organized events. Coordinated staff activities, trained employees on customer service, and managed room bookings to ensure timely availability.

2015 – 2018

CONFECTIONERY MARKETING

Monitored marketing campaign performance using analytics. Improved strategies through data analysis and conducted A/B testing to optimize results. Focused on boosting sales through targeted promotions and building customer engagement.

2018 – CURRENT

BIRDS MARKETING OWN BUSINESS

Managed bird sales and purchases, directly interacting with customers. Developed business strategies to expand clientele, ensured proper care of birds, and handled all business aspects including marketing, sales, and customer service.

Excellent Communication Active listening Time Management Positive Attitude Software Knowledge Problem Solving Business Budgeting Business Assessments MS word Excel working Mother tongue(s): URDU

Other language(s): ENGLISH, PUNJABI

ABOUT ME

EDUCATION AND TRAINING

WORK EXPERIENCE

DIGITAL SKILLS

LANGUAGE SKILLS

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