Patient Access Customer Service

Dianne Lennon

******.********@*****.*** 682-***-**** Roanoke, TX

SUMMARY Seeking a Data Intake Specialist role, offering 7 years of experience in data processing and insurance claims management. Excelled in transferring and verifying patient records, demonstrating meticulous attention to detail and compliance with healthcare standards. Skilled in multitasking and leveraging remote platforms for efficient data collection and customer service.

WORK EXPERIENCE Cencora Fort Worth

Patient Access Specialist (Non-Phone) Benefit Verification Oct 2024 - current

• Facilitated patient access to healthcare services by processing and managing non-phone inquiries, ensuring timely and accurate responses to patient needs.

• Utilized electronic health record (EHR) systems to input and update patient information, enhancing data accuracy and accessibility for healthcare teams.

• Verifying patient eligibility and benefit approval process

• Utilized specialized software to maintain update patient records. Delta Dental Insurance Highland Park, MI

Claim Billing Specialist Aug 2023 - Apr 2024

• Verified patient eligibility and benefits coverage, ensuring accurate claim submissions and service provisions.

• Resolved claim denials and reprocessed them, enhancing reimbursement success rates.

• Conducted quality assurance audits to maintain accuracy and compliance with healthcare regulations.

Spectra Force Technologies Inc Raleigh, NC

Benefit Verification Specialist Oct 2021 - May 2023

• Coordinated appointment scheduling to enhance time management and organizational efficiency.

• Utilized remote platforms and systems to facilitate effective communication and complete tasks.

• Maintained organized records of insurance verifications, claims, and client communications.

EDUCATION University of Phoenix-Arizona

Information Technology, Information Technology

Phoenix

Oct 2023

Tarrant County College

Introduction to Computer, Computer Science

Ft. Worth

Feb 2017

SKILLS Customer Service • Multitasking • Organizational Skills • Remote Platforms • Patient Sync

• Microsoft Teams • VPN • Navinet, Availity, Waystar, Finthrive • Excel Spreadsheet

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