Customer Service Call Center

Scott L. Harrison

804-***-****

***************@*****.***

OVERVIEW I am seeking a position in an organization or business in which I will aid

in its success and growth by utilizing skills obtained from an extensive

customer service, sales, and training background.

EXPERIENCE

RVA Financial 05/2024- Universal Banker

•Presenting fianancial solutions to members to assist in accomplishing financial goals using consultative techniques.

•Servicing and safeguarging exixting account.

•Being the point of contact when member needs personalized service with online and face to face banking needs.

Staples 11/2022 - 05//2024 Tech Services Sales

Associate

• Created a positive, inviting environment as I learn the tech

needs of customers.

• Presenting a total solution to customers to fulfil the customer's

needs.

• Ensure retail store achieves customer service and profitable

sales metrics.

• Conducted various other responsibilities to include inventory

and merchandising.

Verizon

Wireless

08/2010 - 09/2021 Solutions Specialist

• Responsible for troubleshooting and educating customers on

Verizon Wireless products and services.

• Utilize a consultative sales approach to uncover the needs of

the customer and present a total solution.

• Provided exceptional customer service which reflected in survey

scores consistently favorable.

• Remotely serviced Verizon Wireless customers from home via

predictive dialing systems.

• Consistently met and exceeded sales and customer service

metrics.

Bank of

America

04/1999 - 07/2010

Personal Banker/CSR/Trainer

• Answering customer inquiries quickly and accurately in a fastpaced

call center environment.

• Properly identifying customers to safeguard sensitive account

information.

• Engaged in face-to-face interaction in a banking center setting.

• Built longstanding relationships with local neighborhoods to

instill trust and confidence with marketing events.

• Facilitated customer service and sales improvement programs

to several lines of business.

• Conducted quality monitoring sessions to assist management

to improve associate performance.

EDUCATION

Thomas Jefferson high School

1985 - 1988 High School Diploma

Military Service

US Navy Gulf War Service Veteran 1989-1993

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