Customer Service Agent

Cesarin Javier Hoca

Email: ****************@*****.*** Phone: +1-720-***-****

Professional Experience

Waiter - Sanctuary Cap Cana

Cap Cana, Dominican Republic February 2020 - December 2021

- Provided excellent food and beverage service in a luxury resort setting

- Ensured guest satisfaction through attentive and friendly service

- Maintained cleanliness and organization of dining areas Customer Service Agent - Punta Cana International Airport Punta Cana, Dominican Republic August 2018 - January 2020

- Assisted travelers with check-in and customer service needs

- Resolved travel-related issues and ensured smooth boarding processes

- Maintained calm and professionalism in a high-traffic environment Call Center Agent - Amstar DMC

Punta Cana, Dominican Republic July 2014 - April 2018

- Responded to customer inquiries and booking needs via phone and email

- Provided detailed information about tours, transportation, and services

- Handled customer complaints with empathy and problem-solving skills Waiter - Hyatt Ziva Cap Cana

Cap Cana, Dominican Republic

- Delivered high-quality dining service in a fast-paced hospitality environment

- Collaborated with kitchen staff and team members to ensure timely service Skills

- Customer Service

- Communication

- Hospitality Service

- Multitasking

- Fluent in Spanish, Creole, and English

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