Social Worker Operations Manager
Resume:
RAWAN BALOSH, MSW **.**********@*****.***
Chicago, IL 60605
EXPERIENCE:
Al Amal Addiction Hospital in Saudi Arabia Social Worker Sep- Dec 2024
Coordinated access to government-provided social and healthcare services to deliver integrated care.
Conducted supervised therapy sessions substance abuse recovery, and general mental wellness, providing client-centered support services.
Maintained case documentation in compliance with hospital and regulatory standards. Amazon Fulfilled By Merchant (FBM) Storefront Operations Manager Jan 2022- Aug 2024
Oversaw end-to-end eCommerce operations ; order fulfillment, shipping logistics, and customer service.
Directed product photography and video creation for listings to drive engagement and conversion.
Managed supplier relationships and inventory levels to ensure product availability and timely shipping.
Responded to customer inquiries with a focus on satisfaction, professionalism, and resolution efficiency. I-Connect Services in Chicago, IL Healthcare Coordinator Jan 2021- Dec 2021
Collaborated with embassies medical staff from Gulf Cooperation Council (GCC) countries to align healthcare delivery with diplomatic requirements and patient needs.
Served as a cultural liaison for Arab patients, ensuring effective communication and culturally sensitive care coordination.
Partnered with hospital systems such as UI Health and Rush University Medical Center to manage appointments, treatment plans, and follow-up care. Housing Forward in Maywood, IL Social Work Assistant Aug 2016- May 2017
Coordinated daily shelter operations to ensure optimal capacity and dignified living arrangements for individuals experiencing homelessness.
Conducted intake assessments, including client interviews and immediate needs evaluations, connecting individuals with nutritional support, housing resources, and healthcare services.
Trained and mentored junior staff, led neighborhood volunteer efforts focused on safety, compliance with protocols, and community engagement.
Arab American Family Services in Bridgeview, IL Social Work Intern Aug 2015- May 2016
Assisted clients in completing Department of Human Services (DHS) applications for public benefits and social services.
Translated official documents and facilitated communication for non-English-speaking clients.
Collaborated with licensed social worker and interdisciplinary teams to ensure culturally competent, high-quality care.
Conducted supervised therapy sessions, supporting treatment planning and case documentation.
Conducted community psychoeducation programs for new parents.
Participated in field tasks; in home visits and police department. EDUCATION:
PhD student in Social Work program Indiana University Purdue University Indianapolis 2018- current Master’s degree in Social Work School Dominican University, River Forest, IL 2016 Bachelor's Degree in English Language Taif University, Saudi Arabia 2009 TRAINING AND DEVELOPMENT:
Mediation and Conflict Resolution Dominican University, River Forest, IL 2016 Trauma Focus online training Arab American Family Services at Bridgeview, IL 2015 Mental Health First Aid training Arab American Family Services at Bridgeview, IL 2014 Marriage and Family Therapy/Counseling Northwest Nazarene University, Nampa, ID 2014 E-Marketing course Majeste- Event Brokers 2013
Intensive Business English University of Washington at Seattle, WA 2011 Massage course University of Washington at Seattle, WA 2010 How to Start your Own Business Taif Chamber Room of Commerce and Industry, SA 2009 Care of Talents and Innovation course Taif University, SA 2008 COMMUNITY SERVICES:
Volunteering in neighborhood community events 2008-2010 Volunteering to teach new non-Arab Muslims how to read and recite the Qur'an 2007-2009 Volunteering for teaching English for children and adult 2007-2009 Volunteering for teaching Arabic and Qur’an in two of Seattle’s mosques 2011-2012 SKILLS:
Empathic listener Effective pattern recognition Well-read with holistic approach Skillful mediator Creative at problem solving passionate about continuing education LANGUAGES:
Fluent in Arabic and English
LICSEN (in processing):
My masters degree from Dominican University's Master of Social Work (MSW) program, which is accredited by the Council on Social Work Education (CSWE). I Applied on June 20 2025 on Illinois Department of Financial and Professional Regulation website. Invoice# 3737969.
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