Center Manager Customer Service

Milaine Clairvil

**** ********* ********** ****

suite 6-224

Suwanee, GA 30024

Cell: 954-***-****

Email: ***************@*****.***

Career Objective:

Secure a management position to grow in leadership and knowledge. To utilize my 20 years of training in blood banking/Plasma Industry, interact and share with team members, and ultimately remain current on safety standards.

● Assistant Center Manager working in a field that is constantly evolving and regulated by various agencies. Ensure smooth operation in all areas by working as a team to meet deadlines, center goals, and maintain a safe/clean environment for employees and donors while adhering to company policies.

● Dedicated Components Specialist with 10+ years of experience working in an FDA regulated environment to prepare blood components meant for transfusion. I specialize in the safe handling and processing of blood components with consistency and precision.

● Component Specialist Trainer; responsible for ensuring new employees maintain compliance with FDA regulatory guidelines, making sure all employees are in compliance with new and updated FDA and AAB standards, while overseeing the department. Areas of Expertise

Conflict management

Coaching/Team building

Emotional intelligence

Adaptive leader

Data entry

New Hire Trainer

Motivating

Strategic thinking

Customer Service

Telecommunications

Problem-solving

Leadership

Communication

Decision-making

Integrity

Professional Experience

CSL Plasma— Stone Mountain, GA 09/16 to Current

Assistant Center Manager, Current

Responsible for overseeing the center production, quality compliance, finance, and HR. Provide support to the Center Manager to ensure financial, and production goals are attainable. In the absence of the Center Manager, I am responsible for all financial aspects, the up keeping of the building, meeting deadlines and staying current with all HSE and OSHA policies.

● Collaborates with quality to meet training deadlines and develop course of action for areas of deficiency to ensure product and donors safety

● Identity problem areas to optimize employee’s efficiency. Effectively resolves conflicts. Adhere to HR policies and practices through fair equitable treatment of all employees.

● Collaborates with Center Manager to meet daily, weekly, and monthly center goals. Maintain record keeping and provide optimum level of customer service

LifeSouth Community Blood — Atlanta, GA 05/08 to 02/16 Components Specialist, 05/08 to 02/09

Components Trainer, 02/09 to 02/13

Components Team Lead, 02/13 to 02/16

Promoted to trainer and Team Lead position to train and supervise 7+ Component Techs. Fostered an environment in which employees are motivated to deliver top performance. Responsible for closing and opening the lab, enforced center rules, provided technical support for users, and general lab maintenance.

● Consistently demonstrate a capacity for product knowledge relevant to my current and prior positions.

● Self motivating, resilient and reliable when it comes to completing an assigned or relevant task within my realm or responsibility.

● Detail oriented

● Able to quickly adjust to change in procedure, policy and protocol Community Blood Centers of South FL. — Lauderhill, FL 05/05 to 11/07 Component Tech, 05/05 to 08/06

Platelet Control Lab Tech, 08/06 to 11/07 My responsibilities entailed training new employees, scheduling the staff, making pool platelets, performing monthly quality control on products and equipment, reviewing documents, and manipulating products when needed to meet criteria.

● Provided customer service to hospitals and internal customers.

● Labeled components according to standard operating procedures. Education and Training

Completion of CSL Leadership Training — Stone Mountain, GA 2018 Priority One Express

Santa Fe Community College — Gainesville, FL 08/00 to 04/02 Earned 60 credits; concentration in nursing

Contact this candidate