Technical Support Data Entry

Steven Pensyl

** ********* ******, **** ***

Scarborough, ME 04074

Phone: 781-***-****

Email: ********@*******.***

Professional Summary

Results-driven Customer Engineer with extensive experience in software implementation, technical support, and database management. I am skilled in platform configuration and client service. Proficient in SQL Server, report writing, and system customization.

Experience

Vestmark, Inc. Customer Engineer Sept 2014 – June 2025

Lead managed accounts platform implementation and configuration.

Develop custom workflow processes and data loaders.

Resolve dependencies aƯecting project timelines.

Created and followed up on tickets and bugs utilizing Salesforce and JIRA.

Communicated project status via Zoom meetings with stakeholders.

Responsible for technical support during and after implementation.

Developed and deployed custom reports including but not limited to Quarterly Performance Reports utilizing Eclipse with Jasper Assistant and iReport.

Used SQL Server to manage and optimize queries, ensuring data integrity and performance.

NuView Systems, Inc. (Now Ignite Technologies) Implementation Consultant Mar 2012 – Aug 2014

Implemented NuViewHR for HR clients, ensuring smooth deployment.

Collaborated with Project Management during requirements gathering.

Responsible for Data Migration to prepare for onboarding new clients

Expedited knowledge transfer for post-implementation sustainability, ensuring clients the ability to maintain and extend system functionalities independently.

Created custom reports and tailored forms/tables via XML.

Recommended best practices for optimal system use. NuView Systems, Inc. Customer Support Representative Feb 2011 – Mar 2012

Responsible for client support through phone, e-mail, and web conferencing.

Collaborated with support, professional services, and development teams to address and resolve issues.

Supported project management by assisting with implementation challenges.

Performed maintenance, backup, and restoration of SQL Server databases. Vela Systems, Inc. Software Support Engineer Sept 2008 – Jan 2011

Provided customer support via multiple communication channels.

Collaborated with implementation consultants with project setup issues.

Managed application upgrades and performed report layout customizations. NuView Systems, Inc. Senior Support/IT Representative Mar 2005 – Sept 2008

Responsible for technical assistance and supported client implementation initiatives.

Managed application upgrades and maintained database systems.

Developed comprehensive documentation and knowledge base articles for resolving issues.

Education

University of Phoenix Burlington, MA

Bachelor of Science in Information Technology 2003 – 2007 Technical Skills

Software & Tools: Microsoft Outlook, Word, Excel, PowerPoint, Access, SQL Server Management Studio,

Ticketing Systems: Salesforce and JIRA

Operating Systems: Windows 7, Windows 10, Windows 11, Windows Server 2003

Database Management: SQL Server (Maintenance, Restoration, Queries, Stored Procedures), Oracle PL/SQL (Intermediate)

Reporting & Development: Jasper Reports, Eclipse, XML, HTML, Java

(Intermediate), Python (Intermediate)

Interests

Technology, sports, movies, documentaries, history

Contact this candidate