Customer Service Patient Access

KAPREE TERRY

Spring Lake, NC *****

********@*****.*** / 919-***-****

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SUMMARY

Dynamic Patient Access Intake Specialist with extensive experience at UNC Health Care, excelling in insurance verification and patient registration. Proven ability to enhance operational efficiency through meticulous attention to detail and effective team collaboration. Committed to maintaining HIPAA compliance while delivering exceptional customer service and streamlining the intake process for improved patient satisfaction. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. SKILLS

Insurance verification

Patient registration

Payment processing

Data entry

HIPAA compliance

Customer service

Attention to detail

Team collaboration

Time management

Problem solving

Process improvement

Appointment scheduling

Verbal and written communication

Data collection

Critical thinking

Registration and scheduling

Insurance verifying

Self motivation

Service coordination

Teamwork

EXPERIENCE

Patient Access Intake Specialist / UNC Health Care - Smithfield, NC 07/2024 - Current Analyzed patient accounts for accuracy of demographic information before submitting claims for payment processing.

Provided support in verifying insurance eligibility and benefits prior to services rendered. Monitored daily operations of the Patient Access Intake Department ensuring that all tasks are completed within specified timeframes.

Coordinated the intake process, ensuring all required documentation was collected and processed. Patient Account Representative / Wake Med Hospital - Raleigh, NC 07/2023 - 12/2023 Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented. Processed payments from patients and maintained accurate records of all transactions. Created new patient files according to established procedures and protocols. Maintained confidentiality of patient information in compliance with HIPAA regulations. Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits. Patient Bedside Intake Specialist / UNC Health Care - Chapel Hill, NC 08/2022 - 07/2023 KT

Facilitated communication between departments during the patient intake process. Answered questions related to insurance coverage, eligibility requirements, payment options. Maintained confidentiality of all patient information in accordance with HIPAA regulations. Assisted with new patient registration, verifying insurance information and collecting co-payments. Informed patients about hospital policies, procedures and applicable fees. Greeted patients and visitors upon arrival in a friendly and professional manner. Mail Carrier / USPS - Raleigh, NC 02/2020 - 08/2022 Responded to customer inquiries regarding postal services and products. Scanned packages for delivery tracking.

Informed customers of package arrival or delays when necessary. Collected signatures from recipients of registered mail items. Kept up-to-date knowledge of postal rates, regulations, and procedures. Sold stamps and money orders to mail customers along daily route. Routed all classes of mail in sequence of delivery along established route. Customer Service Representative / Avis Budget Group - Raleigh, NC 01/2019 - 02/2020 Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Maintained a high level of professionalism when dealing with difficult customers. Provided excellent customer service to resolve customer complaints in a timely manner. Resolved customer complaints promptly and efficiently. Customer Service Representative / United Airlines - Raleigh, NC 11/1997 - 01/2019 Provided accurate information about products and services to customers. Maintained a high level of professionalism when dealing with difficult customers. Provided excellent customer service to resolve customer complaints in a timely manner. Provided exceptional customer service to ensure customer satisfaction. Developed positive relationships with customers through friendly interactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations. EDUCATION AND TRAINING

High School Diploma 06/1997

Westside High School - Newark, NJ

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