Systems Administrator Direct Support
Resume:
Jason Watkins
Contact
Midlothian, TX 76065
******@*****.***
Experience
Providing direct support for both internal personnel and customers alike. Data analysis of both written and photo documentation to provide actionable information regarding physical repairs/replacements, identifying errors in both systems and physical installations, and generating support documentation for customers, auditors, and internal staff. Maintaining and managing virtual infrastructure as well as physical assets. Monitoring servers while managing and auditing scheduled BI reports as a Tableau Administrator. Enforcing and documenting policies, procedures, and best practices. Leading teams and coordinating interdepartmental infrastructure systems through development, integration, and production environments. Performed installations, configuration, and tuning of infrastructure systems and applications under the role of Systems Administrator.
Certifications
CCNA R/S
CCNA Security
CCNA Data Center
Apple OS X
Apple Hardware
Fortinet
Palo Alto
Meraki
Work History
7/4/2016 – 10/1/2021
Network Services Engineer • Valid Systems
●Deployment of Cisco ASA firewalls, Meraki switches and firewall
●Workstation setup, replacement, and maintenance
●Hyper-V deployment for developers and database engineers
●Integration of DAP
●Splunk management
●Tableau administration, setup, and maintenance
●M365 integration and maintenance
●Active Directory maintenance and deployment for new employees
●Deployed DUO for dual factor authentication
●Tracked and managed information for SOC2 audits
6/2013 – 7/4/2016
Associate Network Services Engineer • General Datatech
●Replace and upgrade to server blade switches nationwide
●Project Management and deployment of Cradlepoint devices to various ISPs nationwide
●Maintained the LAB Test environment including cabling and server environment
●Inventory management
●Training new Academy members
4/2013 – 6/2013
Project Coordinator • Powerhouse Retail Services
7/2010 – 4/2013
Genius Admin • Apple, Inc.
Key Skills
Microsoft Office
Windows XP through W11 Windows Server 2008-2019
Tableau Administrator
Written & Verbal Communication Quick Learner
Examples of Past Projects
Deployed, shipped, and managed Cradlepoint devices nationwide.
Mass Rollout – Installation and photo documentation of Blade Switches nationwide.
Data Analysis – Reviewed photo documentation of 6000+ locations to identify customer needs or a rollout project.
Audits – Provided supporting written and photo documentation for SOC2 audits and compliance reviews.
Managed M365 and other necessary business software to keep employees up and running.
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