Customer Service Call Center

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RUTH LOAR

San Antonio, TX *****

**********@*****.*** / 210-***-****

SUMMARY

Dynamic Professional with a Proven Track Record in Customer Service, Administrative Excellence, and Technology Integration Motivated leader with expertise in optimizing workflows, managing complex projects, and delivering exceptional customer experiences. Adept at leveraging technical skills, including Salesforce administration and SaaS platforms, to drive efficiency and business growth. A forward-thinking problem solver with a passion for innovation and team development, seeking to bring strategic vision and operational expertise to delivering measurable results and leading teams to achieve organizational success. SKILLS

● Customer Service Mobile App Customization Data

Management Administrative Tasks

● Salesforce

● Data management

● Reports

● Dashboards

● User management

● Profiles

● Scrum

● Agile

● Proficiency Reading Labled Government Docs

● Forward Thinking

● Schema Building

● Training

● Problem Solver

● Saas Platform

● Security Fundamentals

● Scripting Linux

● Microsoft Office suite

● Spot Key loggers

● RAT

● Trojans

● Worms

● Malware

● Bots

● Script Kitties

● Hacktivists

● Criminal Syndicates

● Upselling

EXPERIENCE

Customer Service Sales Representative / Transformco Sears - San Antonio, TX 09/2023 - 11/2024

● Answered incoming customer calls regarding product questions, sales inquiries, and complaints.

● Provided accurate information about products and services.

● Resolved customer service issues in a timely manner.

● Look into Service Orders

● Help enroll Customers into Home Warranty's

● Manage Outbound calls

● Maintained records of customer interactions and transactions.

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● Followed up on customer inquiries not immediately resolved.

● Identified potential opportunities to upsell products or services.

● Adhered to company policies when dealing with customers.

● Assisted customers with navigating website for product selection purposes.

● Suggested additional products or services that may benefit the customer's needs.

● Provided feedback from customers to management regarding service failures or customer concerns.

● Educated customers on product features and benefits.

● Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.

● Educated customers on product features and technical details to highlight benefits.

● Generated quotes, processed payments and documented customer communications. Salesforce Platform Administrator / Accenture Federal Services - San Antonio 06/2022 - 08/2022

● Performed administrative tasks, demonstrating strong organizational skills and attention to detail

● Managed data, ensuring accuracy and integrity

● Customized mobile app, demonstrating technical proficiency and problem- Solving

● Maintained filing system for important documents such as contracts and invoices.

● Developed spreadsheets to track project progress, budgets and other related data.

● Researched and developed administrative policies, procedures and guidelines to facilitate operations.

● Maintained positive working relationship with fellow staff and management. front counter, Customer Service / San Antonio 01/2015 - 12/2018

● Ensuring high-quality customer service and efficient ordering process

● Handled serving duties, maintaining a friendly and professional demeanor

● Operated drive-thru, ensuring quick and accurate service

● Drive Thru, Front Counter

front counter / McDonalds - San Antonio 01/2009 - 12/2010

● Providing excellent customer service and efficient cashiering

● Operated drive-thru, ensuring quick and accurate service

● Served customers at Jims, demonstrating strong interpersonal skills and a commitment to customer satisfaction. EDUCATION AND TRAINING

General Lines Life, Health, And HMO : Health Insurance License 05/2023 Pinnacle Elite - San Antonio, TX

Certification of Completion 07/2021

Codeup Cloud Academy

CompTIA STO-601 Sec+ 07/2021

Codeup Cloud Academy - San Antonio, TX

Codeup Cloud Academy

demonstrating a commitment to continuous learning and professional development.

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