Customer Service Relations

Chauntelle Adeyeye

*****************@****.*** linkedin.com/in/chauntellea/ 404-***-****

SUMMARY OF QUALIFICATIONS

Results-driven customer service professional with over a decade of experience across diverse industries, excelling in customer relations, order management, and issue resolution. Proven ability to thrive under pressure while maintaining flexibility and adaptability. Recipient of awards for exceptional work ethic. Experienced in managing customer relations, order entry, and issue resolution. Skilled at building rapport through various communication channels. Recipient of awards and recognition for exceptional work ethic.

RELEVANT EXPERIENCE

Mercedes Benz Stadium, Atlanta, GA 2023-current

Tours Ambassador /Security Guard

Provide exceptional customer service to stadium visitors, ensuring a positive experience. Maintain venue knowledge to guide tours effectively and answer visitor questions. Collaborate with team members to ensure the safe and enjoyable passage of tour groups. Communicate effectively with team members and supervisors using two-way radios. Uphold visitor safety and assist with security duties as needed. Delta, Atlanta GA 2022- 2023

Customer Experience Specialist

● Delivered the world-class customer service Delta is known for by booking and modifying clients' reservations.

● Digital literacy in navigating web-based and airline-specific software applications, email, instant messaging, and internet searches.

● Demonstrate clear, cheerful, and courteous verbal and written communication when interacting with customers and on company documentation.

● After four months becoming trained to work with our premium clients and being selected as an ally through the entire brand company for diversity inclusion in reservations and cargo. Chauntelle A LLC, Lithonia, GA 2020- 2023

Host and Producer

● Enjoy shaping the messages and communications to inform and inspire my audiences of Poetic Fortuity and the 3 minutes in Faith podcast.

● Create a vision for Poetic Fortuity by researching poems and subject matters to discuss.

● Oversee and execute the podcast production and post-production from the remote guest.

● Lead storytelling and interviewing across different platforms.

● Manage the Poetic Fortuity and 3 minutes in faith Podcast and handle promotion and marketing supplying supporting data analytics work to track and understand what content is resonating, best practices for posting and sharing content, and dare to innovate to connect with my audience. Sykes, Tampa FL 2021-2022(seasonal)

Customer Service 1 Intuit Saves Agent

● Answer incoming customer inquiries about Turbotax leveraging established call-handling procedures.

● Navigate multiple screens on a computer while helping customers address concerns.

● Flexible and resilient demeanor, active listening skills, and attention to detail while communicating clear, concise, and professional instructions to customers. Charter Communications, Greensboro NC 2017 - 2020

Video Repair Agent, Community Solutions, Community Solutions 2

● Take calls about Video, Phone, and internet services for resident and business accounts with Spectrum where I troubleshoot service-related issues.

● Answer billing questions and resolve concerns or disputes about charges.

● Create helpful customer relationships while responding to other inquiries from customers.

● Stay updated to date on products and services we offered to give customers the best products to suit their needs.

Stewart Staffing, Lexington, NC 2016 - 2017

Customer Care Agent

● Assisted in placing orders and provide follow-up information for those inquiring about orders previously placed.

● Recognized twice for going above and beyond for a customer.

● Answered calls while maintaining a friendly and upbeat attitude through customer concerns and complaints.

● Respond to other inquiries from customers and recommend items or upgrades to customers. OTHER EXPERIENCE

Substitute Teacher Lexington City Schools Lexington, NC 2016-2019 Nutrition Worker/Substitute Teacher Clayton County School Jonesboro, GA 2013- 2017 Researcher Legal Aid of North Carolina Raleigh, NC 2013- 2013 EDUCATION

Clayton State University Morrow, GA

Digital Media Technician 2015

The University of North Carolina at Greensboro (UNCG) Greensboro, NC Bachelor of Arts in Media Studies with a Business Minor 2012 SKILLS

● Customer Service and sales - Provided excellent customer service at Delta Airlines and Charter Communications

● Troubleshooting - Assisted in resolving technical issues during TV/film shoots

● computer skills- Microsoft Office, Microsoft Entourage, Photoshop, WordPerfect, Canva, Adobe suite,

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