Customer Service Client
Resume:
LAURA E. FERNANDEZ
Marietta, GA ***** · 470-***-**** · ********@*****.***
Bilingual (English & Spanish) Customer Accounts Claims & Collections Office Operations
PROFESSIONAL SUMMARY
Bilingual professional with proven success in commercial collections, insurance claims, and office operations. Excels at conflict resolution, cross-functional support, and bilingual communication. Fluent in English and Spanish, with strong performance in high-volume, regulated industries.
CORE SKILLS
• Commercial & Medical Collections
• Claims Processing (Insurance & Medical)
• QuickBooks, CRM Systems, MS Office
• Dispute Resolution & Negotiation
• Payroll, AP/AR, HR Coordination
• Client Service & Vendor Management
• Regulatory Compliance (HIPAA, Licensing)
EXPERIENCE
Commercial Debt Collector
Sequium Asset Solutions, Marietta, GA Jan 2024 – Apr 2025
• Managed commercial collections nationwide using predictive dialer systems
• Resolved disputes, translated client communication (Spanish/English)
• Developed repayment terms, maintained compliance documentation Office Manager
Superior Auto Collision, Austell, GA Dec 2022 – Dec 2023
• Managed financial operations: AP/AR, payroll, licensing
• Handled insurance relationships, marketing material development Customer Service Representative
Crawford & Company, Peachtree Corners, GA Oct 2021 – Dec 2022
• Processed auto/property insurance claims and offered policy guidance
• Supported Spanish-speaking clients and assisted with web content Top Medical Collector
Affiliate Asset Solutions, Peachtree Corners, GA Aug 2019 – Oct 2021
• Filed medical claims, recovered delinquent balances
• Recognized for compliance and top performance
HR Executive (Contract Roles)
R&B Staffing / BCS Electrical – Atlanta, GA Nov 2018 – Aug 2019
• Led recruitment coordination, onboarding, incident reporting
• Maintained employee records and verified documentation EDUCATION
B.A. in Business Administration – Management
Metropolitan University of Bayamon (UMET)
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