Customer Experience Service Representative
Resume:
Jackie Colton
Mapleton, UT *****
****.******@*******.***
Professional Summary
Authorized to work in the US for any employer
Work Experience
Customer Experience Agent
TTEC/MAZDA-Remote
July 2023 to March 2025
As a CEA, I take inbound calls from customers seeking assistance/guidance for their product. Provide a positive, upbeat environment to ensure each customer receives the best service possible. Team Leader/Coach
SITEL/FOUNDEVER-Remote
September 2020 to May 2023
• Reviewed new orders as well as tracked ongoing issues which allowed my team to identify several cases that were taking advantage of situations which saved the company thousands of dollars.
• Monitored Slack channels in order to identify agents that were requesting assistance.
• Took escalated calls.
• Resolved customers complaints and issues ensuring a happy and satisfied customer. Customer Service Representative
SYKES/SITEL-Provo-UT
June 2018 to September 2020
• Managed customer accounts
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
Self Employed Owner/Operator
Go! Calendars Games & Toys-Provo, UT
September 2013 to February 2018
• Operated a seasonal in-line store located in a mall. As it was seasonal the store had to be built and then taken down each season.
• Fully responsible for all aspects of the operations of the business ensuring a profitable outcome. Shift Supervisor
UTAH DEL TACO, INC.-Springville, UT
December 2007 to May 2008
• Responsible for daily shift operations, provided training and assistance to employees.
• Provided support and assisted with store inventory, placing and receiving orders.
• Control of daily cash sales & receipts.
• Ensured each customer received the best service possible. Dispatcher/Office Assistant
LARRY'S TOWING-Orem, UT
May 2000 to July 2002
• Answered incoming calls in a professional and courteous manner.
• Worked with multiple local first responder agencies, customers/motorist in distress,.service stations throughout the state, and sometimes very volatile environments.
• Analyzed the need and dispatched appropriate equipment.
• Managed the office accounts payable/receivable.
• Provided quick and efficient service in a positive and upbeat manner. Education
GED
Hollywood Beauty College-Provo, UT
May 1984 to May 1984
Skills
• Cashiering
• Phone Etiquette
• Shift Management
• Bank Reconciliation
• Accounts Receivable
• Accounts Payable
• Data Entry
• Bookkeeping
• Payroll
• Accounting
• Office Management
• QuickBooks
• General Ledger Accounting
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