Program Manager Management

USHA HARI (MBA, PMP, CSM)

408-***-**** • ***********@*****.*** • https://www.linkedin.com/in/ushahari • San Jose, CA Data-driven technology leader with over 20 years of experience in Product and Program Management. Delivered $50M+ in business value by launching 60+ software products. Expertise in Climate Tech (EV Battery Predictive Maintenance), Clean energy innovation, GenAI, cloud infrastructure, and large-scale cross-functional program execution. Co-founder of a clean transportation startup with deep involvement in EV battery analytics, fleet management, and AI-driven optimization.

Core Competencies

• Program Management • Climate Tech & Clean Energy • AI/ML & GenAI

• Risk Mitigation & Compliance • Agile/Scrum/DevOps • Cloud & Data Infrastructure

• Product Lifecycle Management • Grant & Budget Oversight • Stakeholder Engagement Key Accomplishments

• Launched GenAI-based EV fleet document system and AI/ML dynamic pricing platform

• Led the product development of an AI based EV battery health predictive maintenance solution.

• Scaled cloud consumption 2x in 2 months and integrated 20+ data sources.

• Improved SEO performance, slashed page load time by 75%, and unified marketing analytics. GenAI, AI/ML, Cloud and Data Platform Initiatives Business Impact

● GenAI/Text based Fleet Document Retrieval

System for public transportation

● AI/ML based EV Battery Analytics Solution

● AI/ML based Dynamic Pricing

● A single query summarizes routes, schedules

and maintenance for multi modal

transportation

● ML model predicts battery health

● Predicts passenger bus ticket pricing based on

capacity, competitor pricing and seat layout

● On Premises to MS Azure Cloud

● Integration initiatives for email Marketing

Automation such as AI/ML personalization

engine, Epsilon, Salesforce across 5 products

● Increased cloud consumption to $5M (2X

within 2 months after launch).

● Loyalty members grew from 19 million to 37

million

● Azure Data Lake to BigQuery on Google Cloud,

DB2 and Oracle to BigQuery on Google Cloud

● Initiatives to integrate 20 different data

sources across 7 products

● Eliminated 20+ data silos, improved data

governance, and launched a Cloud-based

unified near real-time marketing data,

analytics and reporting platform.

● Modernized Quickbooks Online, Payroll,

QBTime, Bundles, GTKM US across 5 products

● Enhanced purchasing experience for

customers and empowered marketers to

leverage personalization and dynamic pricing

● Large scale Mobile data integrations between

financial entities Verifone, Visa, Technology

partners Apple, Google, Samsung and the

merchant platforms across 12 products

● AI/ML based pricing recommendation

● $10 Million impact in revenue and secure

payment transactions through Apple Pay,

Google Pay and Samsung Pay wallets via

Native Apps

● Server Side Rendering (SSR) for Search Engine

Optimization (SEO) and Search Enhancements

● Initiatives to implement SSR across 3 products

● Increased customer experience through faster

load times: reduced from 17 seconds to under

4 seconds.

● Enhanced Search by using LucidWorks Fusion

Professional Experience

Senior Technical Program Manager, Williams Sonoma Oct 2024 – Apr 2025 Managed backend systems across ECOM, Supply Chain, Logistics, and Order Management. Delivered $2M in projects in 5 months. Led cross-functional agile teams, executed sprint risk reviews, and aligned with exec stakeholders.

Senior Technical Program Manager (GTM Ops), Intuit Feb 2024 – Aug 2024 Migrated QuickBooks landing pages to AWS CMS, enhancing global personalization. Led risk check-ins, mitigated dependencies, and escalated fallback plans. Co-founder & CTO, Nxtas.com ( Clean Transportation startup) Apr 2023 – Present Leading a technical team developing AI powered EV Battery Predictive Maintenance solutions. Built GenAI document retrieval and AI/ML pricing systems for EV fleets. Led RAG pipelines using ChromaDB and GPT 3.5. Managed AWS infrastructure, CI/CD pipelines, SEO, API optimization, and vendor integrations.

Senior Technical Product & Program Manager, RH Sep 2022 – Apr 2023 Led SEO, SSR search enhancements with Lucidworks Fusion. Delivered cross-platform integration across AWS. Increased test automation by 50%.

Senior Technical Product & Program Manager, Gap Technology Nov 2020 – Apr 2022 Modernized loyalty data and personalization pipelines using AI/ML in Azure. Integrated systems with Epsilon, Microsoft, and Netacea. Led change management and vendor escalation strategies. Senior Technical Product & Program Manager, Kohl’s Digital Jul 2019 – Feb 2020 Managed iOS/Android mobile apps and led 900+ backlog issue triage. Achieved CCPA compliance and integrated GCP AI/ML pricing.

Senior Technical Product & Program Manager, Macy’s Tech Jun 2018 – Jul 2019 Delivered cloud migration (Oracle/DB2 to BigQuery), integrated 20+ data sources, enforced security policies, and defined SEO KPIs.

Senior Technical Product & Program Manager, VeriFone Jul 2016 – May 2018 Led iOS/Android wallet apps with POS integrations. Achieved PCI compliance and coordinated program timelines with VP.

Senior Technical Product & Program Manager, Visa Jul 2014 – Nov 2015 Delivered 10+ enhancements to digital payments. Conducted RCAs and collaborated with directors on program delivery.

Client Solutions Program Manager – South Asia, IBM Jan 2013 – Apr 2014 Grew cloud business with 5 major clients. Delivered partner enablement and client migrations to IBM Cloud. Mitigated risks in legacy migrations.

Software Engineering Manager – Cloud Data Engineering, IBM Feb 2010 – Apr 2014 Led releases for Tivoli Storage Manager and Productivity Center. Advisory Software Engineer – San Jose, IBM Jan 2000 – Feb 2010 Contributed to early cloud and enterprise data management products. Recent Achievements

• Completed 10 week program at Santa Clara University Bronco Ventures Prep School. Represented NXTAS startup as Co-founder, CTO

• Admitted into Santa Clara University Bronco Ventures Accelerator Program. Education & Certifications

• MBA, Indian School of Business, Hyderabad

• B.S. in Electronics Engineering, Andhra University

• PMP, Certified Scrum Master

• AWS Cloud Practitioner, OCI Cloud Architect Associate

• Snowflake Hands-On Essentials

Technical Skills

• Platforms: AWS, Azure, GCP, BigQuery, Oracle DB, Kubernetes

• Tools: JIRA, Confluence, Smartsheet, Tableau, Power BI, Qlik

• Languages: SQL, Python

• AI/ML: XGBoost, RAG, LangChain, NLP, ChromaDB

• Compliance: PCI, GDPR, HIPAA, CCPA, CPUC, OAuth

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