High School Customer Service

Nelisha Berry

**** ****** **** **** ******* fl **832 689-***-**** ************@*******.***

PROFESSIONAL CAREER PROFILE

Performance-driven, detail-oriented and insightful professional who is a self-starter with excellent organizational and customer service skills. Extensive background in cash handling, inventory management, and customer satisfaction. Seeking an opportunity for upward mobility.

EDUCATION

High School Diploma General Studies, Graduated - June 2018

Weatherford High School, Weatherford, Texas

PROFESSIONAL EXPERIENCE

Virgin Islands Port Authority September 2020 – April 2024

Urman Victor Fredericks Marine Terminal

Parking Cashier

•Collect tickets, validate and accept payment for parking fees.

•Operate cash register and balance revenue to cashier reports, report any discrepancies (lost tickets, gate malfunctions, cash shortages, etc.).

•Monitor vehicles and contact tow trucks as needed.

•Report incidents of vandalism or other disturbances.

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Tickles Dockside Pub July 2018- September 2018

8168 Crown Bay Marina #308

Restaurant Server/ Cashier

•Perform daily restaurant operations such as answering phones, obtaining reservations or to-go orders, greeting and seating restaurant patrons.

•Coordinate food orders with the kitchen to support timely and efficient delivery to each table.

•Deliver friendly and efficient service to ensure a pleasant dining experience for all patrons.

•Train new servers on menu knowledge and how to provide quality service.

•Balance daily reports on the POS system for accuracy.

Film Alley June 2017- November 2018

825 Interstate 20 Frontage Rd

Food Runner

•Assisted with daily restaurant operations such as answering phones, taking reservations or to-go orders, greeting and seating patrons.

•Provided friendly responsive service in order to create an exceptional experience for all patrons.

•Served food courses, non-alcoholic and alcoholic beverages.

•Managed closing duties, included restocking and reconciliation of the cash drawer.

•Followed-up with guest to ensure satisfaction with each food course and beverage.

Caribbean Cinemas Movie Theatre July 2016- September 2018

Weymouth Rhymer Highway

Concessionist/Cashier

•Balanced daily reports on the POS system for accuracy.

•Assisted management in ordering concession supplies and restocking concession counters.

•Served snacks and beverages to customers in a professional and timely manner; responded to customer complaints and dissatisfaction regarding food quality.

•Maintained reports of cash received against food and beverage items sold.

•Trained new concession workers on menu knowledge and how to provide quality service.

Contact this candidate