Operational Excellence Product Development
Resume:
Thomas Kiser
***.*****@*****.***
https://www.linkedin.com/in/tomkiser/
Summary of Qualifications and Accomplishments
Collaborative Servant Leader Cross-Functional and Global Leadership Change Management Value-Driven Product Development Agile Coaching and Mentoring Incremental Delivery Continuous Integration IT Mergers and Acquisitions SDLC War Service Veteran Transformational Leader with expertise in Cloud Solutions, Artificial Intelligence, SaaS, CRM, ERP, Agile Methodologies, and Large-Scale Program Management. A visionary strategist who drives disruptive innovation, cross-functional collaboration, and value-driven product development. Proven ability to lead global teams, optimize business agility, and deliver high-impact solutions through Agile frameworks, continuous integration, and cutting-edge AI technologies. Passionate about empowering organizations with scalable, efficient, and forward-thinking technology solutions.
• Agile Framework Expertise: With Excellence in utilizing and refining agile best practices. Led and transformed environments across multiple organizations. Bringing the latest methodologies in AI, Machine learning, Scrum, KanBan, SAFe and other models to the forefront using Test Driven Development (TDD) and Continuous Integration and Development (CI/CD.). Provided guidance, direction and leadership at Team, Project, Program, Portfolio and Enterprise levels enabling organizations to optimize the delivery of Technologies, Solutions, and Services.
• Vision, Strategy, and Execution Expert: Developed and employed expert Vision, Strategy and Execution paradigms mapping to organizational missions and goals that delivered a 40% increase in cross-functional effective collaboration while achieving collective team synergy throughout the organization.
• Software Engineering Management and Large-Scale Program Management: With an emphasis on managing several related and non-related projects in Development, Implementation and Management of several enterprise- scale, mission-critical platforms in the area of Mergers and Acquisitions, SaaS, IaaS Applications, Data Centers, Security, and Infrastructures.
• Large Team Leadership and Direction: With a proven history of Effectively leading large-scale teams greater than 700, both direct and virtual across the globe. Directly managing teams of 350 employees local.
• Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS): With capabilities of scaling complete off- premises SaaS solutions that have provided services and capabilities to over 10 million Clients and Business customers as well as hybrid on-premises / off-premises solutions for top-tier companies.
• Cross-Functional Resource/Partner/Vendor Management: Responsible for projects with budgets of $15 Million scaling up to $600 million. Managing cross-functional DevOps internal teams, vendors, and B2B and C2C partners.
• Environment and Services: Salesforce and Salesforce Sales Cloud, Cisco UCS full Networking to scale, Netapp FAS Series, EMC, Redhat Enterprise, Oracle Cloud Solutions, AIX, Oracle ERP, SCM, HRM, CX SaaS Suites and WebLogic, VMware VCloud VShare and VCenter, HVM, SAP BI and Business Analytics, AWS, EC2, HPC, S3 Systems buildouts.
• Tools and Languages: HTML/XML/JS/Java, JavaScript, Python, C/C++/COM/C#/.net, Ruby, Rails, Selenium, Canoo Webtest, Jira, Confluence, Bitbucket, Subversion, ServiceNow, GitHub, Microsoft Visual Studio. TCP/IP, Microsoft Office and 365, Google G-Suite, DNS, DHCP, VPN’s, VLAN’s, packet routing. Page 2 of 3
Professional Experience
Salesforce San Francisco, CA 03/2020 – Present
Sr. Management in Artificial Intelligence and
Large Scale Portfolio Program Management
• Lead Artificial Intelligence (AI) and Machine Learning Development across SaaS Cloud Solutions that Innovated state of the art deep learning and commanded a 44% productivity Increase in Customer Relationship Management (CRM) Solutions.
• Lead the development of Salesforce Analytics Cloud using the latest Agile Methodologies for Big Data eliminating Dark Data and bringing easy-of-use dashboards predicting better opportunities with customers seeing a 25% increase in revenue.
• Extensive Project and Portfolio management with focus on program and project estimations, scheduling across multiple teams, and tracking of all deliverables utilizing Jira across multiple projects concurrently, while communicating all details.
• Provide leadership and cross-team management in scrum of scrum models throughout the company in a matrixed organizational structure with internal team members, contractors and external companies.
• Lead Portfolio Management for 20 Billion Dollars of software solution and Services across multiple teams DevOps teams Drive business agility and innovation and Driving business agility and innovation throughout the organization.
• Manage Programs interconnecting AI that unify voice, digital channels, and CRM data in real-time in centralized AI-powered ecosystem views which has led to a 32% productivity boost by reducing data entry and increasing value added content.
• Implement real-time dashboards that provide to-the-minute views of all programs in Development which allow shared follow the sun development, predictive analytics, as well as effective Vertical and Horizontal Communications from Individuals to C-Level Executives.
• Manage Program delivery of Mobile Solutions which now brings a Combined Web, IoT and Android experience which increases the user Experience by 38% and provides a real-time Salesforce Anywhere solution. Western Digital / Hitachi, San Jose, CA 10/2015 – 02/2020 Large Scale Program Management and Agile Coach/Scrum Master
• Met with C Level Executives on and Formal and informal weekly basis to set strategy, guiding direction, planned transformational changes and directing S.M.A.R.T Goals for teams throughout the organization.
• Led the Platform Management and deployment of Cloud SaaS and IaaS solutions servicing over 10 million clients and businesses deploying solutions and S3 Cloud Object Storage services model with an improved efficiency of 90%.
• Built Data Analytics Models to drive transformational changes, make faster and more informed business decisions, with Deeper and better understanding of product and solution delivery yielding a 40% increase in productivity,
• Directed and supported the implementation AWS Solutions for Cloud Technologies and software solutions across functional development, Sales, support, and Marketing teams across the organization that achieved a 35% productivity.
• Identified and eliminated IT cybersecurity vulnerabilities in real time while simplifying compliance with strategic solutions that increase data security, and Data and Cloud Security Encryption and Cryptography Data Protection Platforms.
• Led the transformational evolution of project and program planning and risk-based predictions utilizing AI (Artificial Intelligence) and ML (Machine Learning) to move away from hope-based planning, into efficient and effective planning and delivery of technologies, products, and solutions with a 38% increasing proficiency and product delivery.
• Led technical and architectural resources for Western Digital and Hitachi to assure optimal solutions are designed, staffed, assessed, and implemented using the adaptive Agile Frameworks (combining Scrum, KanBan and SAFe) in Delivery.
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• Led Mergers and Acquisitions of all IT technical responsibilities integrating multiple companies simultaneously, transitioning and integrating all systems into a central framework for the software, products, and services. Page 3 of 3
Cisco Systems, San Jose, CA 06/2007 – 09/2015
Sr. Technology Manager and Large-Scale Sr. Program Manager
• Guided the IT Inclusion of 35 Corporate Mergers and Acquisitions ($19.2 Billion) into the corporate environment: including Infrastructures, Data Migration, Applications, Processes and Agile Methodologies.
• Delivered RPA (Robotic Process Automation) methodologies to provide dynamic dashboards and to the minute updates of project and program execution by all development teams across the organization with a 40% increase in Delivery speed.
• Instituted Agile Scrum, KanBan, and Scrum of Scrum frameworks introducing Disruptive Innovation with global cross-functional software development and Infrastructure teams which brought an 35% increase of delivery with a 42% increase in Quality.
• Led teams of software and developers programming ERP Application for Supply Chain Management in Java, C++, .Net, C# and scripting languages -Python, Ruby, and PHP, Project Managers, QA Engineers, and cross functional development teams.
• Management across the organization Enterprise releases which spanned 40+ projects simultaneously using Agile methodologies and rapid schedule delivery cycles.
• Managed the Build-out of a $600 million-dollar Data Center utilizing the latest of Netapp, EMC and virtualization solutions with VMware to optimize corporate backend infrastructure for all solutions and improving Efficiency by 60% and reducing the overall cost of IT Operations by 35%.
Additional Professional Roles
United States Navy Active and Reserve War Combat Veteran Naval Aviation and Flight Operations
• Flew State of the art aircraft in frontline missions around the globe in high threat theaters of operations supporting tactical teams and strategic directives for the nation.
• Trained aircrew to the highest level of tactical aviation employment at home and globally.
• Experienced with advanced flight systems as well as strategic employment of systems in critical strategic global missions.
• Guided Naval Flight members in strict adherence to Naval Air Training and Operating Procedures and Standardization, techniques, and employment of systems in Naval missions.
• Maximized performance and capabilities during missions with competing objectives in fast-paced, time-sensitive environments. Symantec, Mountain View, CA
Sr. Engineering Manager
Intuit, Mountain View, CA
Senior Quality Thought Leader
IBM, Mountain View, CA
Sr. Leader in Software and System Engineering
Education
• MS in Computer Science, Stanford University
• MBA, Haas Business School, University of California, Berkeley
● American Civics Curriculum, Harvard Law School
● BS in Information Technologies, Magna Cum Laude, National University Certifications:
• Generative AI Curriculum @ PMI, PMP @ PMI, Agile CSM (Certified Scrum Master) @ Scrum Alliance
• Cisco CCIE, CCNA Routing and Switching, and CCNP, Microsoft MCSE and MCSD
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