Customer Service Front Desk

Shweta Chaudhari 401-***-****

** ***** ***** **, ********, MA 02035

Contact: 401-***-**** Email: ****************@*****.*** Objective:

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for betterment of the organization.

Experience:

Front Desk Clerk March 2020 – Feb 2023

Econolodge, Sharon, MA

• Greeted, assigned, registered, and checked out guests.

• Customer service representative.

• Maintained records of guest room schedules and availabilities.

• Computed bills, collected payments, and made updates and changes for guests.

• Handles phone calls and scheduling, work with documents on the computer and assist with faxes and emails.

• Confirmed reservations, multi – tasked by answering phones from current and future guests.

• Learn to operate new office technologies as they are developed and implemented.

• Assessed and answered guests’ questions and issues with accounts and/or charges.

• Tended to need and requests of all guests by implementing excellent customer service skills.

• Reviewed accounts and charges with guests during check in/out process. Assistant Professor Nov 2012 - Nov 2013

Tasgaonkar College of Engineering, Mumbai

• Mentored and supervised undergraduate student for their projects.

• Assisting with various departmental duties and providing academic support to Professors and other staff.

• Conducted research and publishing papers in academic journals.

• Represented the university at conferences and delivering presentations when necessary.

• Teaching and supervising undergraduate and graduate students.

• Provided demonstrations and supervising experiments and investigations.

• Provided Professors and Department Heads with feedback on student progress.

• Attended faculty and departmental meetings and voicing concerns or providing suggestions for improvement.

Teaching Associate & Lab In-charge July 2009 – Nov 2012 MGM College of engineering, Mumbai

• Duties included preparing, presenting, and grading course lectures, exams, assignments, quizzes, and projects

• Prepared syllabus and lectures or activities, graded assignment

• Designed and implemented the course curriculum and individual classroom activities.

• Evaluated student work and constructively guiding revisions and instructional assistance to students.

• Worked with a highly diverse student population and adapting and improving practices based on career development experiences.

• Assisted teachers with lesson preparation by getting materials ready and setting up equipment.

• Oversaw students during non-classroom times including in-between classes, during lunch, and on field excursions.

Education:

• MS in Electronic & Telecommunication Engineering from Mumbai University

• BS in Electronic & Telecommunication Engineering from North Maharashtra University (NMU) Awards & Acknowledgements:

• Paper presentation for Bachelor’s Project and Master’s Degree

• Realtime project for Iris recognition and digital water marking • Tele-remote switching. 2

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