Customer Services & Technical Support Representative

Tyler Galligan

***** ******** ** *** *, White Lake, Michigan 48386 • 248-***-**** • ***************@*****.*** E x perience

NOVEMBER 2024 – PRESENT

Patient Experience Coordinator Athletico Physical Therapy White Lake, Michigan Managed front desk operations, including patient check-ins, scheduling, and insurance verification, ensuring a seamless and welcoming experience. Maintained accurate patient records in compliance with HIPAA regulations using EMR systems such as NextGen EHR/EPM or similar platforms. Coordinated communication between patients, therapists, and insurance providers to streamline care plans and authorization processes. Assisted with onboarding new patients, explaining policies and procedures, and collecting required documentation for treatment initiation. APRIL 2024 – NOVEMBER 2024

Manager Pita Way White Lake, Michigan

Supervise daily operations, ensuring efficiency and adherence to health and safety regulations. Manage inventory and supply orders, reducing waste by [X%] through effective tracking and forecasting. Conduct interviews and onboard new staff, fostering a positive work environment and mentoring team members for growth. Implement streamlined processes that improved workflow and decreased service time by [X minutes/percentage]. Oversee cash handling procedures, including opening and closing of the cash drawer and bank deposits JULY 2023 – APRIL 2024

Maintenance and Repair Specialist J.D.A. Home Refurb & Repair Holly, Michigan Performed full roof replacements, ensuring proper removal and environmentally responsible disposal of old materials. Installed new carpeting in residential units with attention to detail, meeting quality standards and project deadlines. Completed a broad range of interior maintenance tasks, including electrical outlet installation, bathroom fixture replacement, cabinet repair, and blind installation, all with minimal supervision. Ensured compliance with project specifications and maintained high customer satisfaction by conducting detailed walk- throughs with property managers.

DECEMBER 2017 – JUNE 2023

Technical Support Specialist Oakland School District Waterford Twp, Michigan Managed IT inventory and asset tracking, overseeing the assignment and return of equipment for new and exiting employees while maintaining device equity across departments. Led the Oakland Schools Task Force, supervising a team of 7 to complete technical tasks accurately and efficiently; facilitated peer coaching and implemented improvement strategies. Created, managed, and resolved support tickets, delivering timely and effective solutions to software and hardware issues. Provided end-user support both in person and remotely across multiple school districts, ensuring minimal disruption to operations. Prepped and deployed PCs, imaged systems, and configured Chromebooks, iPads, and essential software for staff and faculty. Authored comprehensive knowledge base articles detailing OSTF processes, district-specific workflows, and technical documentation to support consistent service delivery. Administered Active Directory, including account setup, password resets, and access permissions. S k i l l s

HARD SKILLS: Managing Cooking Operations and Team Members • Project Management • Team Management in a Corporate Environment • Snipe-IT Inventory system • PC and Mac hardware repair/software support • Chromebook hardware repair • Windows OS XP-11 Support • Cisco/Yealink • Networking Microsoft Office Suite • Active Directory • JAMF • 5+ years of IT support

SOFT SKILLS: Empathy • verbal and non-verbal communication • constructive feedback • conflict management • mentorship • delegation • customer service • decision making • self-management • organization • initiative • innovation • critical thinking • Integrity • Team player • time management skills Education

2011

High School Diploma Holly High School Holly, MI 2012

Certificate Irene’s Myomassology Institute Southfield, MI Activities

Literature • Environmental conservation • Art • Volleyball • Soccer • Travel References

Travis Ketterer - Senior Technical Support Specialist - 947-***-**** Mike Priest - District Coordinator - 248-***-**** Reed Webb - Pita Way Store Owner - 248-***-****

Ashley Beattie - Senior Technical Support Specialist - 248-***-****

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