Customer Service Support
Resume:
S K I L L S
Team Collaboration
Customer Support
Customer Service
Guest Services
Complex Problem Solving
Stock Replenishment
Problem Resolution
Inventory Control
Product Knowledge
Ride set up
Ride Operations
Waste Management
Cleaning & Sanitizing
Table Bussing
Cleaning Procedures
Handheld Forklift usage
ANALIESE ROMO
S U M M A RY
W O R K E X P E R I E N C E
Presorter Nov 2024 - Present
Goodwil Industries Riverside, CA
Scanned and read incoming materials to determine how and where they should be classified or filed.
Inspecting donated items for quality and suitability for sale, separating salable items from those that are not, and preparing the salable items for tagging and hanging in stores. Determined the appropriate price for each item based on factors like brand, condition, and demand.
Price tags to items ensuring they are clearly visible and accurate. Uses handheld forklift when needed.
Customer Service Associate May 2023 - Oct 2023
Johns Incredible Pizza Moreno Valley, CA
Demonstrated strong interpersonal skills by handling escalated customer issues tactfully and effectively.
Generated detailed reports on key performance metrics, providing valuable insights for decision-making processes.
Maintained a detailed log of customer interactions and resolutions for quality assurance purposes.
Collaborated with other customer service associates to ensure customer needs were met. Operated ride control systems.
Performed other duties as assigned.
Performed daily inspections of rides before and after use to ensure safety. Enforced ride restrictions and policies to ensure the safety of guests. Monitored ride area to ensure safety of all riders and guests. Assisted with crowd control when needed.
Answered customer questions and addressed customer concerns. Assisted with ride set-up and break-down.
Provided exceptional customer service to guests.
Ensured ride area was clean and maintained.
Assisted with the loading and unloading of passengers. Trained new ride operators on safety protocols and ride operations. Cleaned and maintained ride area and equipment.
Successfully multitasked on a frequent basis while remaining calm amidst a fast-paced working environment.
Quickly gained familiarity with the dish room while appropriately separating silverware, dishes, and glassware and cleaning them before use. Worked under pressure and maintained floor decorum, including during long shift hours. Kept the environment safe for the guest children by properly monitoring the space. E D U C ATION
N/A: Special Education Administration May 2027
Riverside City College, Riverside, CA
High School Diploma: General Studies May 2024
John W. North High School, Riverside, CA
************@*****.***
Riverside, CA, 92501
C E R T I F I C ATIONS
Food Handlers Certificate
L A N G U A G E S
English: Fluent
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