Customer Service Associate

Naivye Pierson

Durham, NC *****

***********@*****.*** 984-***-****

Authorized to work in the U.S. for any employer

Professional Summary

Friendly and reliable customer service professional with over 3 years of experience in fast-paced environments. Skilled in handling customer inquiries, resolving issues, processing transactions, and leading teams. Known for excellent communication, multitasking, and organizational abilities. Seeking a remote customer service role where I can provide quality support and contribute to customer satisfaction.

Key Skills

- Customer Service & Support

- Verbal & Written Communication

- Conflict Resolution

- Sales & Upselling Techniques

- Team Leadership

- Cash Handling & POS Systems

- Problem-Solving

- Organizational Skills

- Adaptability & Reliability

- Remote Work Tools Familiarity (email, chat, basic computer skills) Work Experience

Shift Leader Jimmy John's, Durham, NC Sep 2022 - Nov 2024

- Managed store operations during shifts and led team members.

- Delivered prompt and friendly service to customers.

- Handled inventory, cash register, and food prep responsibilities.

- Ensured cleanliness and adherence to food safety protocols. Shift Manager Penn Station East Coast Subs, NC Jun 2022 - Aug 2023

- Supervised daily operations and supported team development.

- Resolved customer complaints efficiently to maintain satisfaction.

- Conducted opening/closing procedures and managed inventory. Customer Service Associate Marco's Pizza, Durham, NC May 2021 - Mar 2022

- Responded to customer needs in-store and over the phone.

- Promoted daily deals and contributed to sales growth.

- Maintained a clean work environment and managed food prep. Customer Service Associate Jersey Mike's Subs, Apex, NC Dec 2020 - Mar 2021

- Assisted customers with orders and processed payments.

- Kept lobby and prep areas clean and organized.

- Delivered excellent customer service during high-traffic hours. Education

GED Durham Technical Community College - Durham, NC Expected Completion: 2025 High School Diploma C.E. Jordan High School - Durham, NC Completed: 2024

Contact this candidate