Customer Service Representative
Resume:
Alexandra Brown
Jacksonville, FL *****
*********@*****.***
Professional Summary
Seasoned professional with 17 years of experience in customer-focused roles seeking a Customer Service Representative position. Skilled in member information handling, scheduling appointments, and resolving customer inquiries. Proven track record of enhancing customer satisfaction and maintaining high service standards.
Work Experience
Amazon Flex Driver
Amazon Flex-Jacksonville, FL
December 2017 to Present
• Navigate multiple delivery routes efficiently by utilizing advanced navigation apps, ensuring timely and accurate package deliveries to customers.
• Maintain high standards of customer service by promptly resolving any delivery issues, leading to consistent customer satisfaction.
• Optimize schedule flexibility by selecting 1-4 hour delivery blocks, effectively managing time for peak performance and income efficiency within the pay range of $18 – $25 per hour. DOD RESERVATIONS AGENT
Nexcom Navy Exchange Service Command-Jacksonville, FL November 2024 to May 2025
• Developed and maintained strong relationships with key clients, leading to repeat business and increased revenue
• Worked closely with front desk staff to coordinate room assignments based on guest preferences and availability
• Managed the allocation of special requests such as room preferences or accessibility needs, ensuring guest satisfaction
DoD Contractor
Navy Exchange Service Command (NEXCOM)-Jacksonville, FL November 2024 to May 2025
A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. Warehouse Package Handler
FedEx-Jacksonville, FL
October 2023 to May 2025
• Efficiently sort, handle, load, and unload packages in a fast-paced warehouse environment, ensuring accurate shipments and meeting stringent deadlines for global distribution at FedEx. Delivery Associate
On Top Delivery, LLC-Jacksonville, FL
February 2022 to August 2023
• Ensure timely and accurate delivery of packages to various locations, maintaining an average of 80 deliveries daily.
• Utilize GPS Amazon Flex App for efficient and precise route navigation to optimize delivery schedules.
• Manage and submit all required documentation, ensuring the confidentiality and integrity of delivery logs.
Amazon Delivery Driver
On Top Delivery LLC-Jacksonville, FL
February 2023 to March 2023
• Ensure timely and accurate delivery of packages to both residential and business addresses, utilizing navigation tools for efficient route management.
• Maintain responsibility for the safe transport of goods, adhering to all traffic and transportation laws.
• Provide excellent customer service during delivery, verifying the correct address and handling parcels with care.
Delivery Driver
A&A Xpress Inc.-Jacksonville, FL
October 2022 to December 2022
• Safely operated a commercial delivery vehicle to transport and deliver goods to various locations while ensuring timely service and maintaining compliance with A&A Xpress Inc.'s safety policies and traffic regulations.
Supervisor
Wawa, Inc-Jacksonville, FL
June 2021 to September 2022
• Maintained high standards of customer service by providing clear direction and support to team members during shifts.
• Delivered effective coaching and motivation to associates, enhancing team performance and customer satisfaction.
• Upheld strict adherence to safety, security, quality, and operational policies, ensuring a consistent and reliable store environment.
Contact Tracer
Maximus-Jacksonville, FL
January 2020 to April 2021
• Conducted thorough case investigations by reaching out to individuals to collect and document contact histories during infectious periods.
• Communicated necessary precautions and provided guidance on health protocols to minimize the spread of infection.
• Offered support and resources to individuals to assist with navigating healthcare recommendations and isolation procedures.
Assistant Manager
Circle K-Saint Augustine, FL
February 2018 to April 2020
• Supported management in devising customer attraction strategies and executing operational plans.
• Managed daily customer service activities, including sales processes, orders, and payments.
• Monitored and reported on the attainment of targets for weekly, monthly, quarterly, and annual goals. Customer Service Representative
Maximus-Jacksonville, FL
January 2020 to January 2020
• Provided telephonic assistance to clients by guiding them through the completion of census applications, ensuring accuracy and compliance with the 2020 census requirements.
• Addressed and resolved inquiries from callers regarding census-related information, processes, and procedures.
Shift Leader
Dunkin Donuts-Orange Park, FL
August 2016 to February 2018
• Managed financial accuracy by conducting thorough verification of cash drawers during shift transitions.
• Coordinated daily operations by delegating responsibilities based on managerial directives.
• Upheld health and safety regulations by enforcing compliance with personal protective equipment protocols among kitchen staff.
Customer Service Agent
Convergys-Jacksonville, FL
June 2016 to August 2016
• Resolved customer inquiries and issues efficiently by providing detailed product and service information, resulting in enhanced customer satisfaction.
• Managed order processing, account cancellations, and complaint escalations, ensuring accurate and timely resolution in line with company policies.
Lead Teacher
Success for Kids Academy Inc-Jacksonville, FL
January 2007 to June 2016
• Ensured a secure environment, adhering to safety standards for children's play areas.
• Monitored children's activities, providing care and maintaining hygiene through attentive dressing and diaper changing practices.
Cashier
Whataburger-Jacksonville, FL
May 2013 to May 2014
• Upheld strict sanitation and safety protocols in all work areas, ensuring a clean environment for food preparation and customer service.
• Managed the cleanliness of cooking surfaces and utensils, contributing to the maintenance of health standards.
Education
Associate in Science (AS)
Florida Career College-Miami-Jacksonville, FL
January 2013 to December 2013
High School Diploma
Frank H. Peterson Academies-Jacksonville, FL
May 2007 to May 2007
Skills
• Office Microsoft
• Food Safety
• Delivery Driver Experience
• Food Preparation
• Management
• Customer Service
• Teaching
• Scheduling
• Leadership
• Telecommunication
• 4g/Lte
• Key Holder
• Sales
• Order Entry
• Microsoft Excel
• Google Docs
• Coffee Experience
• Employee Evaluation
• Cash Handling
• Basic Math
• Training & Development
• Early Childhood Education
• Commercial Driving Experience
• Serv Safe
• 5g
• Multitasking
• Assistant Manager Experience
• Infant Care
• Fast Food
• Recruiting
• Laundry
• Nannying
• Store Management Experience
• Training
• Retail Sales
• Windows
• Inventory
• Team Building
• Computer Skills
• Technical Skills
• Communication Skills
• Babysitting
• Load & Unload
• Stocking
• Word
• Cleaning
• Food Production
• Merchandising
• English
• Classroom Management
• Microsoft Word
• Mentoring
• Time Management
• Medical Terminology
• Interviewing
• Computer Literacy
• Pos
• Analysis Skills
• Special Education
• Typing
• Customer Service Skills
• Cleaning Experience
• Retail Management
• Childcare
• Inventory Management
• Experience With Children
• Toddler Care
• Tutoring
• Supervising Experience
• Clear Communication
Certifications and Licenses
ServSafe
First Aid Certification
Food Handler Certification
Driver's License
Contact this candidate