Customer Service Quality Assurance

Kellie Phillips

Snellville, GA ***** 470-***-**** *************@*****.***

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Objective

Dynamic professional with a robust background in customer service and billing, honed at Swift Transportation and other ventures. Excelled in enhancing client relationships and streamlining operations, achieving significant efficiency improvements. Skilled in MS Office and adept at staff management, I bring a proven track record of problem-solving and quality assurance to the table.

Skills

Customer Service experience

Billing

Reconciliation

Problem-solving

Office equipment

MS office

Staff management

Client relationships

Industry knowledge

Quality assurance

Reports and documentation

Work Planning and Prioritization

Employee management

Time management

Multitasking and organization

Experience

CONSULTANT 04/2018 - 11/2022

Pemco-Limited - Denver, CO

Call municipalities to verify foreclosed properties Research payment of taxes on foreclosed properties Research municipalities to verify information and set up new municipalities Confirm any costs allocated to a property to confirm payments are actually due payment for jobs they say need to be completed

OWNER 01/2009 - 01/2018

Kellie's Kids in Home Daycare - Snellville, GA

Provided childcare services in a home-based setting. Attracted interest for providing consistent and reliable care solutions. Launched home-based childcare following careful assessment. Maintained personal childcare responsibilities independently. ON-SITE CUSTOMER SERVICE ACCOUNT MANAGER 10/2001 - 04/2009 Swift Transportation - Decatur, GA

Manage a specific customer need

Ensure on-time delivery of all the customer's freight Manage the drivers to ensure all shipping and receiving is done in a timely manner CUSTOMER SERVICE ACCOUNT MANAGER 12/1999 - 10/2001 Swift Transportation - Decatur, GA

Manage customer needs for a specific territory

Ensure on-time delivery of time-sensitive freight

Resolve any customer problems that may arise

JIT DISPATCH 06/1999 - 12/1999

Swift Transportation - Decatur, GA

Monitor the customers freight to ensure on-time delivery Dispatch trucks so that 'time sensitive freight' will arrive on time Assist drivers with load-related issues

JIT CUSTOMER SERVICE ACCOUNT MANAGER 03/1998 - 06/1999 Swift Transportation - Decatur, GA

Book freight for customers

Track shipments to guarantee on-time delivery

Ascertain those customers' needs are met in a timely and professional manner REVENUE ACCOUNT SPECIALIST 04/1997 - 03/1998

Swift Transportation - Decatur, GA

Provide accurate billing of invoices for a specified cell of customers Handle collections of past due bills

Negotiate billing discrepancies with customers

REVENUE TEAM LEADER 11/1996 - 04/1997

Swift Transportation - Decatur, GA

Assist employees in achieving revenue goals as well as company goals Ensure employees perform assigned job functions in a timely manner Assist with any issues that arise involving targeted accounts REVENUE ANALYST 12/1994 - 11/1996

Swift Transportation - Decatur, GA

Responsible for month-end closing of the books

Work closely with the controller to ensure proper balancing of the general ledger Work with the departments involved to assure an effective and efficient closing REVENUE LIAISON 01/1994 - 12/1994

Swift Transportation - Decatur, GA

Train new employees on billing functions

Assist billing specialists with any problems encountered with the external and internal customers BILLING SPECIALIST 11/1992 - 12/1994

Swift Transportation - Decatur, GA

Responsible for accurate billing of invoices to the customers for the customers to pay in a timely manner Education

Christian Brothers University - Bachelor degree

Marketing, 01/1999

Northwest Mississippi Community College - Associate degree Accounting, 01/1994

Northpoint Christian School - Southaven, MS Graduated High School Diploma, 05/1990

References

References and salary expectations available upon request.

Contact this candidate