Customer Service Specialist

William Harmon

Customer Service Specialist

***********@*****.***

+1-301-***-****

Professional Summary

I have the ability to work remotely or in person. I am looking for a full time position. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant General Manager

Kemper Sports Management-Laytonsville, MD

October 2023 to Present

Successfully hire, fire, and manage employees of an upscale Golf course. Also managing the inventory of the course while making key relationships in the supply chain of products and practices that the golf course supports.

Food Assistance Provider

So What Else-Rockville, MD

February 2021 to Present

Assist by picking food up at several different locations as well as unloading the food to several different communities in need. This requires the ability to adapt to several different work environments. Golf Course Caddie

Caddiemaster-Potomac, MD

May 2017 to Present

Assist members in navigating various golf courses while providing expert advice during their golf experience.

Assistant Operations Director

So What Else-Rockville, MD

June 2021 to October 2023

I am responsible for coordinating home deliveries of food for 200 families in need that are located all around the D.C. area. Also, I am responsible for picking up large quantities of food and the distribution of that food to communities in need.

Team Member

WayForth LLC-Fulton, MD

February 2021

Assist the move management process by downsizing, packing, unpacking, and settling in the client’s treasured belongings.

Bag Room Staff

4 C's Caddie Company-Chevy Chase, MD

May 2015 to August 2015

Ensure that members' golf bags are ready for use while providing excellent customer service. Cashier

Five Guys-Kensington, MD

November 2014 to March 2015

Work as cashier and handle other tasks assigned while complying with food safety rules, accurately processing payments and providing outstanding customer service. Cart Attendant/Camp Counselor

Montgomery county golf-Silver Spring, MD

August 2013 to August 2014

Acted independently to complete assigned tasks. Assisted golf course customers with problems on the course, at the driving range and in the cart barn. Served as a golf camp counselor for children ages 6 to 14. Made sure campers were golfing safely, coached them on golf techniques and organized activities and lunch.

PDP Clinician

Montgomery Soccer, Inc

March 2010 to June 2012

Supervised soccer matches for children ages 6 to 8. Acted as a referee for soccer games. Education

Associate in Associates of Arts

Montgomery College - Rockville, MD

January 2016 to Present

Skills

• Cash register

• Microsoft Excel

• Driving

• Upselling

• Computer literacy

• Purchasing

• POS

• Customer service

• Food Handling

• Account management

• Google Suite

• Merchandising

• Supervising experience

• Communication skills

• Typing

• Analytics

• Food Preparation

• DocuSign

• Public relations

• Computer skills

• Sales

• Organizational skills

• Project management

• Leadership

• Marketing

• Packaging

Certifications and Licenses

Driver's License

Present

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