Patient Care Coordinator

Samson Dancosse

404-***-**** ️ ***********@*****.***

Professional Experience

Clevens Face & Body Plastic Surgery – Melbourne, FL

Patient Care Coordinator 2023 – Present

●Served as the primary point of contact for patients, guiding them through the surgical and recovery process with compassion and clarity.

●Managed scheduling for consultations, procedures, and follow-up appointments to ensure seamless care delivery.

●Educated patients about treatment options, pre- and post-operative instructions, and answered medical or procedural questions.

●Maintained accurate, HIPAA-compliant records in electronic medical systems, supporting both clinical and administrative needs.

●Coordinated with insurance providers for pre-authorizations, benefits verification, and billing processes to streamline the patient experience.

●Worked closely with surgeons, nurses, and administrative staff to ensure efficient communication and personalized patient care.

●Provided front-desk support, including greeting patients, managing check-ins/check-outs, and handling inbound calls with professionalism and empathy.

Salesforce – Atlanta, GA

Account Manager June 2022 – August 2023

●Developed tailored solutions to support client success and drive business growth.

●Designed strategic plans to help clients maximize value from Salesforce products.

●Collaborated cross-functionally to create customized solutions based on client needs.

●Conducted regular check-ins to monitor satisfaction, resolve issues, and foster engagement.

●Built strong client relationships through proactive communication and personalized support.

Seed Kitchen & Bar – Atlanta, GA

Craft Cocktail Bartender February 2019 – May 2023

●Delivered high-end service in a fast-paced, hospitality-driven environment.

●Managed solo bar shifts on weekdays and led the bar team during peak weekend hours.

●Created seasonal, innovative cocktail menus that increased customer satisfaction and sales.

●Hosted wine tastings and provided curated beverage recommendations to elevate the guest experience.

Education

Georgia State University – Atlanta, GA

Bachelor of Business Administration (BBA) 2018 – 2022

Focus: Strategic Management, Data Analysis, and Team Leadership

Skills

●Technical Proficiency: Microsoft Office Suite (Excel – VLOOKUP, Pivot Tables), PowerPoint, Oracle (invoicing, contracts, reporting)

●Client Relationship Management: Experienced in account management, onboarding, and personalized support

●Process Improvement: Skilled in streamlining workflows, schedule coordination, and compliance

●Communication: Excellent interpersonal and written communication skills; team-focused and customer-first

Hobbies & Interests

●Weightlifting: Passionate about strength training and personal discipline

●Running: Enjoy long-distance running for mental clarity and fitness

●Hockey: Lifelong fan and recreational player; value teamwork, strategy, and competition

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