Customer Service Data Entry

Javier De Dios

317-***-**** Speedway,Indiana

Summary/Objective

Reliable, dependable, bilingual, respectful. Hard working. Work history mixture of Office and Labor as well as customer service in sales/technical support. At your service.

Skills

●Windows OS mostly but good with technology in general. +85 wpm, able to learn new software with no problem. General Handyman.

●Able to work well in a team or individually, inside an office or out in the field. Problem-solver, natural leader and flexible.

●Languages: Bilingual English/Spanish. A few phrases in French, Japanese, Latin.

Professional Experience

Support Services Specialist, Family Development Services, Head Start Indianapolis, Indiana October 2019 – January 2025

Supporting all 10 Head Start Centers in Marion County and 1 in Hamilton, across all agency departments throughout the agency as a whole, in person and virtually/digitally. Everything from printing handbooks for the year to maintaining the printers across all centers, proofreading newsletters, sending out mail, general office duties, the maintenance and procurement of supplies, restocking of supplies across the agency, translating, minute taking, parent-teacher communications, planning and coordination of special-events, to setting up breakfast, lunch, ordering milk and other duties as requested. Long story short; everything that it takes to run a school, while serving our children and parents with a positive attitude.

Medicaid Waiver Billing Specialist and Database Specialist CICOA (Central Indiana Council on Aging) Aging & In-Home Solutions Indianapolis, IN 2012 - June 2016

CICOA delivers freshly prepared, frozen, wholesome meals every two weeks to residents of Marion and the surrounding counties, Monday-Friday. Daily hot meal deliveries are available in Hamilton, Hancock and Hendricks counties. Responsibilities included general office work, delivering meals with drivers, translation/interpreting services, oftentimes visiting meal sites and serving our clients hot lunch directly. Maintaining a client database used to order meals for accuracy, coordination of drivers and routes, providers. Improving the quality of life of our clients by further connecting them with resources available through other departments within the agency (Way2Go Transportation for seniors for example). Accuracy to the state of Indiana vital for consistent payment of meals, exporting finance figures to the state using state software utilizing Title III funds. And other duties as assigned

Laborer Timber Ridge Outpost & Cabins Hardin County, Illinois

September 2016 - July 2017

General farm and groundskeeping duties. Farm tractor and Gasoline forklift and quad vehicle. Helped build a treehouse cabin from the foundation up; electrical, water, sewage, the interior, chinking of the exterior, the works. Originally the cabin was from Kentucky. Helped with horses, renovated a barn and provided customer service to our staying guests to help them feel at home.

Deli Worker Walmart Hardin County, Illinois

January 2017 - July 2017

General deli department duties.

Customer Service Rep Telstra BigPond Canberra, Australia

2004-2006

Nationwide customer Service for technical support. Modem/Internet troubleshooting and walkthroughs. Computer troubleshooting.Incoming phone calls, up sales to other plans involved.

Education

Manual Arts High School Los Angeles, California Graduated February, 2001

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