Operations Manager Project Management
Resume:
H
Shawn
Hershkowitz
********@*****.***
Raleigh, North Carolina
27603
SUMMARY
Dynamic Operations Manager with extensive experience at Concept Plus, excelling in GovCloud computing and user account management. Proven track record in enhancing IT operations and optimizing project management efficiency. Strong collaborator and problem- solver, adept at utilizing AWS services to deliver secure and scalable cloud solutions. SKILLS
GovCloud computing
Helpdesk support
Technical documentation
User account management
Team collaboration
AWS certification
AWS storage management
AWS EC2 management
AWS S3 bucket management
AWS services
AWS monitoring and logging
VMware cloud on AWS
AWS database services
ServiceNow administration
Jira and confluence
MS project
EXPERIENCE
Operations Manager
Raleigh, NC
Concept Plus/ Aug 2023 to Jun 2025
Scheduled and conducted onboarding meetings with new hires to ensure a smooth transition into their role.
Created and maintained onboarding materials such as handbooks, policies, and procedures.
Managed backup, user account and helpdesk systems. Partnered with other departments within the organization to ensure smooth functioning of IT operations.
Coordinated secure user access for various departmental systems and platforms. Maintained close connection with project personnel to quickly identify and resolve problems.
Tracked completion of required paperwork for each hire during the onboarding process.
Employed Oracle SQL Developer, Apex, Putty, and GitHub for various programming tasks.
Utilized AWS services such as EC2, RDS, and S3 to implement cloud solutions. Utilized Excel, ServiceNow, and Jira to optimize project management efficiency. Cloud Engineer
Raleigh, NC
Concept Plus/ Sep 2022 to Aug 2023
Executed patch management to enhance system security and performance. Conducted rigorous testing of applications to verify functionality and reliability. Ensured applications remained current through timely software updates and upgrades. Assisted with troubleshooting and resolving issues related to cloud systems. System Administrator II
Raleigh, NC
Braingu, LLC/ Oct 2021 to Sep 2022
Generated and documented daily and monthly reports in CloudWatch to support management decision-making.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Monitored emails, sorted mail and distributed correspondence accordingly. System Administrator
United States Air Force/ Jun 2017 to Feb 2022
Administered over 2,000 Secret and 150 Top Secret end-users through Active Directory and DRA resources.
Resolved network, end-user, hardware, and software issues via remote and in-person support.
Linked computers to network and peripheral devices, including printers and scanners. System Administrator
Hampton, VA
FGS, LLC/ Sep 2019 to Oct 2021
Configured, tested, and maintained DGS-X network equipment for operational production environment.
Managed OAMC accounts to maintain client relations and service quality. Monitored emails, sorted mail and distributed correspondence accordingly. EDUCATION
Associate of Applied Science: Information Technology Community College of The Air Force Expected in Jan 2027 Montgomery, AL
50 Credit Hours
High School Diploma
North Hagerstown High School Jun 2006
Hagerstown, MD
CERTIFICATIONS
CompTIA Security+
ACCOMPLISHMENTS
Lackland AFB, Basic Training - Honor Graduate
Keesler AFB, Technical School - Distinguished Graduate Keesler AFB, Technical School - Class Leader (165) Cyber Eagle Bolt- Awarded: Jan '18, July '18, March '19 CERTIFICATIONS
May 2023,Dec 2022,Sep 2023,May 2023
EDUCATION
Some College (No Degree)
PERSONAL INFORMATION
Title: Integrated Data Platform Operations Manager CLEARANCE
DOD TSSCI
www.linkedin.com/in/shawn-hershkowitz-0a2680191
Contact this candidate