Customer Service Manager
Resume:
Daniel
Uneke Uzor
Tax Collector/Customer
Service/Sales Specialist
Contact
Address
Idimu Road Ejigbo, Lagos,
Nigeria 100276
Phone
*********@*****.***
Skills
Tax Collection
Excellent
Customer Service
Management
Excellent
Sales and Marketing
Excellent
Relationship Building
Excellent
Team Leadership
Excellent
Market Research
Excellent
Dedicated and results-driven professional with extensive experience in tax collection, customer service management, and sales representation. Demonstrated success in managing diverse teams, driving revenue growth, and ensuring exceptional customer satisfaction. Proven ability to navigate complex regulatory environments and deliver effective solutions. Adept at fostering positive relationships with clients and stakeholders. Seeking to leverage expertise and skills in challenging role. Work History
2020-05 –
2023-11
Tax Collector/Customer Service Manager
Raidy2k Nig Ltd - Kano State Government, Kano
Improved tax collection efficiency by 20% through implementation of streamlined processes and
innovative strategies.
Boosted customer satisfaction ratings by 25% by
initiating and overseeing customer service training programs for team.
Identified and rectified tax discrepancies, leading to 15% increase in tax revenue for Kano State
Government.
2019-03 -
2019-11
Sales Representative
Juhel Nig Ltd (Pharmaceutical) - Lagos
Achieved 30% sales increase within first quarter by fostering strong relationships with key healthcare professionals and effectively promoting
pharmaceutical products.
Conducted market research resulting in acquisition of 15 new key accounts, contributing to 20%
expansion of client base.
2015-01 -
2018-12
Tax Collector/Customer Service Manager
Adeken Company Nig Ltd - Zamfara State
Government, Zamfara
Successfully led team that achieved 25% reduction in tax evasion through rigorous monitoring and
effective enforcement of tax regulations.
Implemented customer service initiatives resulting in 20% decrease in taxpayer complaints and increase
Data Analysis
Excellent
Compliance and Regulation
Excellent
Communication Skills
Excellent
Problem Solving
Excellent
Interests
Reading
Driving
Travelling
2012-02 -
2014-12
in overall taxpayer satisfaction.
Sales Representative
Nedlink Logistics International Ltd - Ikeja, Lagos
Surpassed sales targets by 30% through
implementation of strategic sales and marketing
campaigns, resulting in increased revenue for
company.
Fostered relationships with key clients, leading to 25% increase in repeat business and referrals.
Education
1987-09 -
1992-07
Senior School Certificate Examination
(SSCE)
Government Secondary School - Okposi, Ebonyi State, Nigeria
Certifications
2023-08 Customer Service, Alison
2023-08 Marketing and Management, Alison
2017-01 Masonry(Bricklayer), Grade 3 Trade Test, Youth Skills Acquisition Programme, Ministry of Youth Development and Skills Acquisition, Zamfara State of Nigeria
.
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