Customer Service Technical Support

Herbert Johnson

**************@*****.*** 512-***-**** Austin, TX

Personal Summary

Experienced General Contractor with a proven track record, high customer satisfaction, and creating a positive customer experience. Proficient in using various customer service software programs and offer strong knowledge in customer service best practices. Organized and attentive to customer needs.

Skills

Customer Service Clerical Support

Team Collaboration Telephone Etiquette

Positive Attitude Customer Support

Technical Support Project Management

Active Listening Data Management

WORK HISTORY

10/2012 – present SELF EMPLOYED Penny Stock Specialist

Buying and selling Penny Stock US & International

CUSTOMER SERVICE ASSOCIATE – GENERAL MANAGER 08/1975-11/1997 Shelby General Const – Buda Tx

Worked with a large volume of customers daily with a positive attitude, focusing on customer satisfaction. Actively listening to customers. Handled concerns quickly and escalated major issues. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Promoted available products and services to customers during service account management and order calls.

SALES ASSOCIATE 09/1972-03/1975 AUSTIN- COCO COLA

Organized racks and shelves to maintain store visual appeal engage customers and promote specific merchandise. Helped customers locate products and checked store systems for merchandise at other sites. Prepared merchandise for the sales floor by pricing or tagging. Rotated stock and restock shelves to maintain product availability and store appearance. Assessed customer needs and utilized suggestive selling techniques to drive sales.

PLANT OPERATOR 10/1970 07/1972 GARY JOB CORPS

Followed plant safety procedures rules and regulations. Operated equipment -Trickling filter plant operation – perfect for a small business of 5000 or less – small community. Adjusted and maintained plant equipment for safety and performance. Conducted safety inspections and followed safety rules and procedures. Monitored flows, pressures, chemical feed levels, and water quality indicators.

EDUCATION

Associate of Science - Medical coding and billing

Virginia College Austin, TX 2010-2012

No degree, the School closed before I could finish my degree. I am disabled and had a sickness in the family. I had to take a month & half, and school closed down before I could return.

ASSOCIATE OF ARTS -Accounting and Business Management 09/1972

Durham Business College I did receive an Associate's Degree

Licensed Life Insurance Agent ))))

Oct 2024 Acquired Life Insurance License In Texas.

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