Qa engineer

Nagendra CA

469-***-**** ************@*****.***

SUMMARY

Experienced with over 10+ years of QA Engineer specializing in testing web and mobile applications, with expertise in functional and non-functional testing, including API testing for RESTful and SOAP services. Proven track record in designing test plans and cases, ensuring high-quality software delivery that meets client needs. Strong understanding of QA methodologies and accessibility standards, with hands-on experience in cloud platforms like AWS and GCP. Aims to leverage extensive testing skills to enhance software quality and reliability in a dynamic QA environment.

SKILLS

Testing Tools: Postman, Insomnia, SoapUI, Rest Assured, ReadyAPI, Selenium, Cypress, Appium, JMeter, LoadRunner, Cucumber, QTest, Xray, TestRail, JUnit, Zephyr, HP Quality Centre, Browser Stack, Perfecto

Accessibility Testing: VPAT, ACR, Accessibility Insights, Tenon.IO, Axe, Lighthouse, ARC, WAVE, JAWS, NVDA, Voiceover, Talkback, ANDI, CCA, Pally, Axe-core CLI, DOM, WCAG, Web-AIM, 508, ADA, EU 301 549, AEDCoP.

API Testing: Postman, Insomnia, SoapUI, Rest Assured.

Security Testing: Burp Suite, SQLmap, Nmap, SSL Labs, OWASP Top 10, NIST-CVSS, Checkmark, Veracode

Development & CI/CD: VS Code, Android Studio, XCode, Git, Bitbucket, Jenkins, Bamboo, GitHub Actions, Azure DevOps, AWS

Agile & Project Management: Jira, Rally, Azure Boards, Confluence, SharePoint, Microsoft 365

Databases: Oracle, MySQL, PostgreSQL, MS SQL Server, MongoDB, DB Viewer

Programming & Web Technologies: Java, Python, JavaScript, .NET, Node.js, PHP, React, React-Native, Angular, HTML, CSS, XML, JSON

Monitoring & Analytics: Splunk, Datadog, Adobe Analytics, Power BI

UX & Wireframing: Zeplin, Figma, Sketch, InVision, Lucidchart, Draw.io, Microsoft Visio

Platforms & Environments: Windows, Linux, macOS, Android, iOS

Testing Types: Functional, Regression, Smoke, UAT, SIT, Performance, Load, Stress Testing

CERTIFICATIONS

DHS Trusted Tester Certification – U.S. Department of Homeland Security (DHS)

SAFe Agile Certification – Scaled Agile, Inc.

WORK EXPERIENCE

Northern Trust-NTRS Nov 2022 to Present

Sr. QA Test Engineer Charlotte, NC

Project Overview:

At Northern Trust (NTRS), I conducted comprehensive functional, regression, and end-to-end testing to ensure the quality and reliability of payment processing systems across three key applications: Digital Service Management (DSM), Fund Management Systems (FMS), and Private Capital Workflow (PCW). These individual applications play a crucial role in the payment processing infrastructure of NTRS, supporting wealth management, asset servicing, and asset management functions. By ensuring the proper operation of these systems, I helped align them with business requirements, regulatory standards, and security protocols. The testing process involved validating the seamless integration of the systems, identifying potential issues, and ensuring that all features met business expectations for efficiency, accuracy, and reliability.

Responsibilities:

Conducted Web Mobile (iOS/Android) API Accessibility (WCAG 2.1 and Section 508) SIT UAT Functional Non-Functional Regression Performance Testing.

Ensure the quality and reliability of payment processing systems like Wire transfers, ACH payments, Credit/Debit card payments, SWIFT transactions and Mutual Funds, Hedge Funds, Private Equity Funds, Real Estate Investment Funds (REIFs), Pension Funds, Sovereign Wealth Funds (SWFs), Infrastructure Funds, Endowment Funds, Exchange-Traded Funds (ETFs).

I designed end-to-end automated tests using Cypress to verify the correct behavior of payment processing workflows, transaction handling, and data integrity across DSM, FMS, and PCW. The automation process significantly reduced the time required for regression testing and ensured that all systems remained stable after updates or changes. Additionally, I integrated the automated tests into the continuous integration/continuous deployment (CI/CD) pipeline to provide rapid feedback and maintain high-quality standards throughout the development lifecycle.

Performs testing and quality assurance activities to ensure that applications are bug-free, reliable, and perform as expected. And develop test cases, conduct system testing, and coordinate user acceptance testing (UAT).

Works closely with business stakeholders to understand their requirements for new applications or enhancements to existing ones. They gather user feedback, identify areas for improvement, and document functional specifications.

Collaborated with development teams to identify and troubleshoot issues, conducting root cause analysis by inspecting network traffic and server logs when interacting with back-end services.

Analyze application usage data, system performance metrics, and user feedback to identify trends, issues, and areas for improvement. Generate reports and provide insights to management for decision-making purposes.

Conducted functional and regression testing using predefined test scenarios to validate software functionality.

Conducted Bug Review meetings by reviewing and discussing all defects by their business severity and worked actively development and business team to perform the root cause analysis in order to find the resolution.

Validated and manipulated test data to simulate real-world scenarios for functional, integration, and performance testing.

Validated end-to-end KYC user registration and onboarding workflows, including identity verification, document upload, customer risk profiling, and system integrations with third-party verification services.

Experience with testing tools like ANDI, color contrast analyzers, and other WCAG validation tools.

Independently identified and documented accessibility issues within PDF files, ensuring compliance with WCAG 2.1 and accessibility standards.

Validated accurate data collection and event tracking across web and mobile platforms using Adobe Analytics debugging tools such as Adobe Experience Platform Debugger and Adobe Launch.

Collaborated with developers and digital analysts to ensure correct implementation of Adobe Analytics tags, variables (eVars, props), and events.

Regularly reviewed and optimized test data management processes, contributing to efficient test execution and reporting in both pre-production and post-production environments.

Carried out regular meetings and walkthrough with development team members, and Project Manager to better understand system functionality in order to improve quality.

Identifying the critical, High, Medium, Low vulnerabilities in the applications based on OWASP Top 10and prioritizing them based on the criticality.

Blue Yonder Apr 2021 to Nov 2022

Sr Functional/Systems Test Engineer Remote

Project Overview:

As part of the WMS, YMS and AGV applications, I tested the entire process from the moment a truck arrived at the warehouse gate. This involved validating the number plate scanner functionality, which captured truck details and automatically navigated the truck to the appropriate parking area based on docking assignments. I ensured the system could accurately direct trucks from parking to dock and vice versa, ensuring efficient flow within the warehouse. Additionally, I validated the creation of truck gate-out passes, ensuring that all processes were accurately captured and processed for outbound shipments. I verified that the integration between WMS, YMS, and AGVs operated seamlessly to ensure smooth operations for the loading and unloading of goods with sorting.

Responsibilities:

Conducted Web Mobile (iOS/Android) API Accessibility (WCAG 2.1 and Section 508) SIT UAT Functional Non-Functional Regression Performance Testing.

Tested and validated various systems within the supply chain and warehouse management domain, including WMS, YMS, and WCS. Conducted end-to-end testing to ensure seamless integration between software components and automation hardware, contributing to improved operational efficiency and system reliability This included Automated Guided Vehicles (AGVs), goods-to-person systems, and high-speed sortation systems. And warehouse processes: Receiving, Picking, Shipping, put away, Inventory Checks, Cycle Counting,

Managed inventory using Coupa Buyer Portal, ensuring accurate tracking of stock levels, purchase orders, and supplier transactions. Validated the end-to-end process of inventory updates, purchase approvals, and order fulfillment, enhancing integration with warehouse management and procurement systems

I also validated the automated processes under various load conditions to ensure that all systems, including AGVs, high-speed sortation, and goods-to-person systems, performed accurately and efficiently. This comprehensive testing contributed to a reliable and scalable automation solution, improving operational efficiency and meeting the client’s business needs.

Analyzed the System Requirement Document (SRD) and developed detailed Test Plans, Test cases.

Stayed current with industry trends in warehouse automation and distribution center operations, applying best practices in testing methodologies to ensure the highest quality in software and system implementations.

Performed stress and performance testing on WMS, YMS, and WCS implementations, simulating real-world scenarios to evaluate system reliability and response times under peak operational loads in large-scale distribution centers.

Executed functional, regression, and UAT testing for distribution center operations, ensuring that all software and hardware systems met business requirements and supported high-volume, high-speed operations.

Maintained and managed test environments for WMS, YMS, and WCS systems, ensuring that all testing was conducted under conditions that closely mirrored live environments to provide accurate and actionable insights.

Stayed current with industry trends in warehouse automation and distribution center operations, applying best practices in testing methodologies to ensure the highest quality in software and system implementations.

Conducted application walkthroughs and provided support for new testers, creating user manuals and help guides to facilitate onboarding and improve testing efficiency

Integrated SonarQube as a quality gate or build breaker in the CI/CD pipeline to prevent the deployment of code with critical issues, ensuring a higher level of code quality before release.

Charter Communications Oct 2019 – Apr 2021

Sr. Application QA Analyst IV Charlotte, NC

Project Overview:

At Charter Communications, I worked on the SCOPE project, which focused on verifying the functionality and performance of web and mobile applications across multiple levels, including Node, Hub, Device, Signal, Modem, and Account levels, ensuring seamless functionality across platforms. The project involved validating web-to-mobile interactions, confirming that features performed as expected, and ensuring accurate display and processing of OFDM and OFDMA signals in mobile views with pinch-zoom capabilities and validated the sidebar functionality to enhance navigation and user experience Additionally, I conducted communication device testing to ensure the software operated correctly across different devices. Through rigorous testing, we ensured a high-quality, reliable, and efficient application performance across various levels of operation.

Responsibilities:

Conducted testing, logged defects, tracked, and managed them efficiently. Prepared test data and provided weekly status updates to project management (Project Manager, QA Lead). Actively participated in meetings with development and business teams.

Conducted testing Text-to-Speech (TTS) and Speech-to-Text (STT) functionalities to ensure accurate voice recognition, natural speech synthesis, and seamless user interaction within chatbot and IVR systems.s

Conducted end-to-end testing of voice-enabled chatbot features to ensure reliable speech recognition, proper handling of user intents, and clear audio output quality.

Maintained and updated detailed test data documentation, ensuring precise tracking of test cases, test execution results, and defect logs.

Performed multiple levels of testing prior to production to ensure smooth deployment cycles.

Coordinated meetings with various application managers to understand upcoming application pipeline requirements.

Generated and submitted manual reports for daily maintenance tasks, which helped in identifying and addressing maintenance issues promptly, ensuring consistent application performance.

Delivered demos at sprint close to showcase completed work and highlight key achievements.

Anthem Inc Oct 2017 – Oct 2019

QA Functional Tester Virginia Beach, VA

Project Overview:

Worked on a healthcare application developed by Anthem (now Elevance Health), a leading health insurance provider. The application facilitates claims processing, member enrollment, member medical profiles, communication preferences, and provider management, ensuring HIPAA compliance. The application also includes a medication distribution system with a cart and checkout process, designed to streamline medication ordering in collaboration with B2B partners like CVS Pharmacy. This feature enhances customer access to healthcare services by providing an efficient and user-friendly medication distribution experience. Engaged in testing to ensure the seamless integration of these B2B partnerships, verifying that the cart and checkout process met the needs of insured customers and supported overall health management. Additionally, experienced in testing and validating healthcare applications to ensure alignment with government regulations and efficient processing of benefits based on state Lines of Business (LOBs).

Responsibilities:

Conducted Web Mobile (iOS/Android) API Accessibility (WCAG 2.1 and Section 508) SIT UAT Functional Non-Functional Regression Performance Testing.

Experience in utilizing Selenium to execute pre-existing test scripts and automate test scenarios, ensuring the efficiency and accuracy of software testing processes.

Configured products to align with an organization's unique workflows, processes, and requirements, such as customizing templates, forms, and interfaces in healthcare systems, enhancing operational efficiency.

Utilized software and tools in healthcare, such as Electronic Health Records (EHR), Electronic Medical Records (EMR), patient management systems, and billing software, to streamline healthcare operations and improve data management.

Applied knowledge of specific healthcare verticals, including patient care, insurance processing, pharmacy systems, and medical billing, to enhance system functionality and user experience.

Logged and tracked defects related to Adobe Analytics implementation and followed through until resolution.

Supported the QA of A/B testing powered by Adobe Target alongside Adobe Analytics integration validation. Ensured Adobe Analytics data integrity across browsers, devices, and environments as part of regression and cross-browser testing.

Designed, developed, and executed comprehensive IVR test cases, including functional, usability, and integration testing, to validate voice response accuracy and system behavior under various user scenarios.

Automated reply validation processes for chatbot responses to improve testing efficiency and ensure consistent accuracy of conversational flows and intent recognition.

Performed faceted search functionality to retrieve relevant test data for validation, ensuring the accuracy and performance of application functionality.

Knowledgeable in ETL processes, including data extraction, transformation, and loading, ensuring data quality, scalability, and efficient processing for large datasets.

UnitedHealth Group Feb 2012 – Nov 2015

QA Manual Tester Hyderabad, India.

Responsibilities:

As part of the testing team, tested a web-based system for policy-related services, involving customers, PCP providers, and healthcare claims processing, using TestRail for effective test management.

Provided recommendations on improvements in the Healthcare Claims processing application for better performance and prepared all documentation with compliance to the State LOB.

Conducted system, integration, functional, and regression testing, ensuring accurate verification and validation of data using TestRail.

Executed regression testing to ensure application functionality remained stable after updates, enhancing software reliability and user experience.

Used Test Director for Bug Logging, Tracking and Bug Resolution. Provided weekly status updates to QA Lead and participated in meetings with Development and Business Teams to ensure alignment and address any issues.

EDUCATION

Masters– Computer Science and Information Technology, Sacred Heart University, Fairfield, CT, USA.

Bachelors– Computer Science and Engineering, JNTU, Hyderabad, India.

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