Front Desk Quality Control

RESUME

Edinaldo Ferreira De Sousa (Eddy)

**** ** **** *** ******* Park, FL 33334

954-***-**** ********@*******.***

PROFESSIONAL SUMMARY

Experienced hospitality professional with over 8 years of success delivering superior guest experiences in hotels and resort environments. Skilled in front desk operations, night audits, team supervision, and service excellence within high-end hotel settings. Proven ability to resolve guest issues, manage administrative functions, and maintain a welcoming and organized environment. Fluent in Portuguese and English with working proficiency in Spanish. HOSPITALITY CORE COMPETENCIES

Front Desk & Guest Services Night Auditing & Shift Management Hotel Reservations & Check- In/Out Staff Supervision & Scheduling Customer Satisfaction & Conflict Resolution Room Inspection & Quality Control Inventory & Maintenance Coordination Microsoft Office & Hotel Software (Opera, CMNET, Hospedin) Languages: Portuguese Native English Advanced Spanish Intermediate

EDUCATION

Bachelor of International Relations Pontificia Universidade Catolica de Goias, Brazil 2015

Technical Certificate in Public Services Instituto Federal Goiano de Urutai, Brazil 2014 RELEVANT EXPERIENCE IN HOTELS

Receptionist & Assistant Manager Hotel Areiao Goias, Brazil Jul 2023 Nov 2024 Oversaw daily front desk operations including guest check-in/out, reservations, and concierge services. Inspected guest rooms post-cleaning to ensure brand standards were met. Maintained inventory of hospitality supplies and managed team coordination for maintenance issues. Public Area Cleaner / Pool Attendant Celebrity Cruises, Apr 2022 Dec 2022 Maintained high standards of cleanliness and guest safety across pool and public areas. Provided friendly, personalized interactions with guests, enhancing their cruise experience. Assisted in coordinating shore excursions, ensuring smooth guest transitions off the ship. Receptionist & Night Auditor Holiday Inn Goias, Brazil Apr 2019 Sep 2021 Delivered seamless guest service experiences, processed payments, and resolved issues efficiently. Enrolled new guests into IHG Rewards and promoted travel packages to local attractions. Conducted night audits and managed all night shift operations independently. Front Desk Manager Papillon Hotel Goiania, Brazil Sep 2015 Oct 2018 Managed front office team, organized schedules, and recruited and trained new receptionists. Handled complex guest inquiries and ensured timely resolution with a focus on satisfaction. Coordinated local tour sales during festival periods, driving revenue and guest engagement. CERTIFICATIONS & TRAINING

Digital Guest Experience (Shorex) Celebrity Cruises, 2022 First Aid & CPR IAFAS, 2021

Conflict Resolution in Hospitality IAFAS, 2021

Community Engagement Projeto Crianca Feliz, 2021

True Hospitality Service Skills IHG, 2019

Tourism with Excellence IHG, 2019

Third Sector & International Cooperation Global Peace Foundation, 2014 Youth Empowerment Global Peace Foundation, 2014

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