Customer Service High School

Chansea Nelson

Chicago,IL ***************@*****.*** 252-***-****

EDUCATION

Hillcrest High School (Country Club Hills, IL) Certificate: High School Diploma

Chicago State University - (Chicago, IL) Expected 05/2028

Pre-Nursing

GPA 3.0/4.0

PROFESSIONAL MEMBERSHIPS AND ORGANIZATIONS

Cheerleading Member - Chicago State University

2024 - Current

●Represent the university at athletic and community events, promoting school spirit and teamwork

●Demonstrate commitment, discipline, direction, and enthusiasm through consistent practice and performance

Campus Activities Board Member - Chicago State University 2024 - 2025

●Collaborate with student leaders to plan, promote, and execute aimed at student engagement and community building.

Faithful Servant - New Life Covenant Church 2024 - Current

●A member of New Life Covenant Church is dedicated to faith, worship, and community service, actively participating in church activities, prayer, and spiritual growth.

TECHNICAL SKILLS

Core Skills

●Creative Thinking

●Problem Solving

●Emotional Intelligence

●Adaptability

●Time Management

●Organization

●Decision Making

●Active Listening

Leadership/Management Skills

●Leadership & Delegation

●Mentorship & Motivation

●Conflict Resolution

●Team Building & Collaboration

Customer-Focused Skills

●Customer Service

●Client Management

●Sales & Product Knowledge

●Customer-Focused Approach

Technical & Professional Competencies

●Presentation Skills

●Marketing

PROFESSIONAL EXPERIENCE

Peace Village - Companion/Caregiver

July 2022 - December 2023

●Supported clients with living activities to promote dignity, independence, and emotional well-being.

●Ensured a clean, safe, and welcoming environment for all residents.

●Compassionate care tailored to individual needs, improving quality of life for each client.

PINK - Retail Sales Representative / Head Cashier

March 2021 - July 2023

●Maintained a clean, organized, and safe work environment to support operational efficiency and team well-being.

●Delivered accurate and timely customer service support, contributing to overall team productivity.

●Fostered positive working relationships with team members and management to enhance collaboration and service delivery.

Culver’s - Customer Service/ Head Cashier August 2020 - June 2022

●Quickly learned and executed all required tasks to meet high customer service standards.

●Maintained a clean and organized workspace, supporting health, safety, and service flow.

●Built strong rapport with team members and supervisors, contributing to a positive and efficient work atmosphere.

Contact this candidate