Customer Service Office Assistant

Melissa Kurz-Scott

*** ****** ***** **. ************, NC 28540

Cell 631-***-****

*************@*****.***

OBJECTIVE

Enthusiastic, dependable, and hardworking individual who excels in a challenging and professional environment seeking a challenging position utilizing my excellent Office skills and strong work ethic for the benefit of the company.

PROFESSIONAL SKILLS

● Customer Service

● Microsoft Word

● Microsoft Excel

● Power Point

● Microsoft Excel

● Microsoft Outlook

● NYS Notary Suffolk County

● Medical Terminology

● Decipher EOBs and Remits

● Knowledge of Medicare and Medicaid,

Tricare and CHAMPVA

● Regulations & Rules of Managed Care

● EMR & PM Software

● Accounting with Quick Books

● Complex Problem Solver

● Administration and Management Procedures

● Accounts Payable

● Accounts Receivable

● NYS 19a Certified Examiner

● Microsoft Office Stimulation Software (MOSS)

● Client Scheduling

● Fee Scheduling and UCRs

● ICD-10-CM

● CPT & HCPCS Coding with Modifiers

● Health Insurance Billing and Clearinghouse

JOB RELATED DUTIES

● Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

● Compiled, copied, sorted, and filed records of office activities, and business transactions

● Completed and mailed bills, invoices, or checks

● Processed accounts receivable transactions; located and monitored overdue accounts

● Recorded information about financial status of customers and status of collection efforts

● Notified customers of delinquent accounts by mail and telephone to solicit payment

● Provided customer service by greeting and assisting customers, and responding to inquires

● Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

● Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. EMPLOYMENT

Coastal Carolina Internal Medicine, PA, Jacksonville, NC 2024 - Present Checkout & Medical Records

Kings Park Central School District Kings Park, NY 2021 - 2024 Transportation Coordinator/Dispatcher

NY Wholesale Intercom Group, Farmingdale, NY 2020 - 2020 Administrative Assistant

Parkway Car Stereo, N. Babylon, NY 2019 - 2020

Administrative Assist / Bookkeeper

Superior Waste Services of New York, Holbrook, N Y 2017 - 2019 Customer Service

Educational Bus Transportation, Farmingdale, NY 2008 - 2017 Melissa Kurz-Scott

110 Stoney Creek Dr. Jacksonville, NC 28540

Cell 631-***-****

*************@*****.***

EDUCATION

Hunter Business School, Levittown, NY 2020 - 2021

Medical Office Administration Diploma

Contact this candidate